Recruiter DataQ Healthcare
Tuesday 06, Oct 2020

Patient Enagagement Specialist 

DataQ Healthcare

Karachi, - Pakistan - Salary Not disclosed

1 Year Night Shift Full-Time

Job Details

Health Care Provider
Career Level:
Experienced (Non-Managerial)
1 Year
Required Qualification:
BBA, 2. Bachelors in any Health or Biological Sciences (preferred)
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
healthengagementspecialistnight shiftmedicalnativeenglishmakecallscarebenefitsdirectclinicalmanagerassistancesugarprogresscheckqualityprocesshandlingprofessionaltelephonicemailline managerprovidingtoolseducationmanagementdiplomacustomer support representativesettingcomputer literatetyping speedverbal communicationcapacityba


DataQ Health is looking for Patient Engagement Specialist. The job is based on NIGHT shift. Candidate should have medical background with US native English fluency.

Duties: As a PE Specialist, your responsibilities are as follows but not limited to:
. Make outgoing calls to patients to assess their health plan follow up resolve patient questions related to medical care and benefits information.
. Direct patients to the proper resources (Care Facilitators/Administrators, Care Coordinators or Clinical Manager) for further assistance with their issues.
. To send reminders to the patients regarding if they forget to update their plan as per their doctor’s advice e.g. to update that BP readings, sugar readings and weight etc.
. To track the patient activity and communicate with relevant resources regarding his progress.
. To check the overall quality of process in handling of patient.
. Familiarizing yourself with and remaining up-to-date with changes in our plans and tariffs.
. Greeting customers in a friendly, professional manner.
. Answering telephonic and e-mail inquiries in a timely manner.
. Deferring queries to your line manager if you are unable to answer them.
. Providing extant and prospective members with the details of network providers.
. Canceling patients' plans upon their request, or due to recurrent non-payment, if directed by your line manager.
. Ensuring that your workspace remains tidy, and that you are equipped with all relevant tools and resources.

Gender: Any

. BBA or Management Diploma.
. Bachelors in any Health or Biological Sciences (preferred)

. Prior experience as a Customer Support Representative or equivalent, ideally within a similar setting.
. Computer literate with an above-average typing speed.
. Native US verbal communication skills.
. Thorough, with excellent listening skills.
. Ability to calm irate, anxious, or grieving customers.
. Capacity to navigate stressful situations with ease.
. Available to work in night shifts, as per US timings.


Night Shift starts from pm to am.

Job Specification

Recruiter DataQ Healthcare (Recruiter) is in search of talented and motivated individuals for the post of Patient Enagagement Specialist in the field of Health Care Provider in one of their office located in Karachi - Pakistan. The ideal candidate should have bba, 2. bachelors in any health or biological sciences (preferred) qualification and atleast 1 year of experience. The position require health, engagement, specialist, night shift, medical, native, english, make, calls, care, benefits, direct, clinical, manager, assistance, sugar, progress, check, quality, process, handling, professional, telephonic, email, line manager, providing, tools, education, management, diploma, customer support representative, setting, computer literate, typing speed, verbal communication, capacity, ba mandatory skills. This is a Full-Time night shift job.