Job Details
- Category:
- Customer Service
- Career Level:
- Entry Level
- Experience:
- Student
- Required Qualification:
- Intermediate, O-Level,A-Level & Graduates
- Requires Traveling:
- No
- Salary:
- 40000 - 60000 PKR
- Salary Type:
- Per Month
- Total Vacancies:
- 17
- Skills
Description
Job Overview:
Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.
Job Description:
• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level
Job Specification:
• Intermediate or above
• Age limit: -
• Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving
• Adaptability
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
Job Specification
ibex. Pakistan is in search of talented and motivated individuals for the post of Email/Chat Support Specialist - Retail Industry in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate, o-level,a-level & graduates qualification and atleast student of experience. The position require communication skills, customer service, communication, ms office, flexibility, time-management mandatory skills. This is a Full-Time on rotation job.Salary vary between 40k to 60k (PKR) per month depending upon skills and years of experience candidate got.
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