Maaz Ahmed
Tuesday 28, Jul 2020

Email/Chat Support Specialist - Retail Industry 

ibex.

Karachi, - Pakistan - 40k to 60k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Intermediate, O-Level,A-Level & Graduates
Requires Traveling:
No
Salary:
40000 - 60000 PKR
Salary Type:
Per Month
Total Vacancies:
17
Skills
communication skillscustomer servicecommunicationms officeflexibilitytime-management

Description

Job Overview:

Email/Chat Support Specialist will be responsible to act as a liaison between the largest U.S. based retail giant and its customers through live chat or email. The Specialist will be obliged to maintain the company’s worldwide reputation by serving on the frontline of customer experience with excellent communication skills and providing satisfactory solutions to a diverse range of queries.
Job Description:
• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level
Job Specification:
• Intermediate or above
• Age limit: -
• Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving
• Adaptability
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus

Job Specification

Maaz Ahmed (Recruiter) is in search of talented and motivated individuals for the post of Email/Chat Support Specialist - Retail Industry in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate, o-level,a-level & graduates qualification and atleast student of experience. The position require communication skills, customer service, communication, ms office, flexibility, time-management mandatory skills. This is a Full-Time on rotation job.Salary vary between 40k to 60k (PKR) per month depending upon skills and years of experience candidate got.