ibex.
Tuesday 02, Jun 2020

Email and Chat Support Specialist - Foodpanda 

ibex.

Karachi, Lahore, Islamabad, - Pakistan - 18k to 15k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Intermediate & Graduates/O-Level/A-Level
Requires Traveling:
No
Salary:
18000 - 15000 PKR
Salary Type:
Per Month
Total Vacancies:
25
Skills
liaisoncustomerassistancechatemailquerycustomer servicesolutionscommunicationverbalms officeexcel

Description

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Location: Karachi
Salary: Up to PKR ,
Working Hours:
Job Shift: Morning & Evening, between am to pm
Job Description:
• Prompt chat and email response to customers
• Document each customer’s question or problem as well as the resulting answer or solution
• Develop customer service solutions
• Maintain service level
Job Specification:
• Intermediate or above
• Age limit: -
• Excellent communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Problem-solving
• Adaptability
Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop
Send us your CV at
Email Subject: Email and Chat Support Executive – Foodpanda
Link: https://bit.ly/ OnuY

Job Specification

ibex. is in search of talented and motivated individuals for the post of Email and Chat Support Specialist - Foodpanda in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have intermediate & graduates/o-level/a-level qualification and atleast student of experience. The position require liaison, customer, assistance, chat, email, query, customer service, solutions, communication, verbal, ms office, excel mandatory skills. This is a Full-Time on rotation job.Salary vary between 18k to 15k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.