Friday 03, Apr 2026

Customer Success Specialist (Weekends Off)

Ibex Pakistan

Karachi, Lahore, Islamabad, - Pakistan - 750k to 1mil (PKR) - Per Month

Fresh Graduate On Rotation Full-Time

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Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Fresh Graduate
Required Qualification:: Fresh Graduates/ Experienced
Requires Traveling:: No
Salary:: 750000 - 1150000 PKR
Salary Type:: Per Month
Total Vacancies:: 100
Skills: customerspecialistinternationalcustomer supporthandlinglargeincomingcallsbasiscommunication skillsprovidingvolumecomplaintsordergeneralpricingavailabilitypoliciessupportproceduressolutionscustomer servicepatiencecustomer experienceawarenesscommunicationregiondatasoftwarecustomer relationshipmanagementorder managementbaseperformancemetricspromotercustomer satisfactioncsatresolutionfeedbackservicequalityadministrative supportretailverbal communicationamericanaccentdiplomabasicofficetoolsmicrosoftexcelformattingbonusscheduleregionalholidaysschedulingbenefitssystemmedicalhealth insuranceincentivescustomer service representativeleadadministratoroperationscoordinatortrainingmarketinggood

Description

Job Overview:

ibex. Pakistan currently have a job opening for the role of Customer Success Specialist in Karachi. In this role, you will be representing top international companies and provide customer support to their US-based customers. You will be responsible for handling a large number of incoming calls/chats for customer issues and inquiries on a daily basis. The ideal candidate should have excellent English and communication skills, communicate professionally and multitask effectively. They should be discrete while handling sensitive and be passionate about providing world-class customer support. Disclaimer: This is not a sales-based job.

Job Description:

Professionally manage a high volume of incoming calls or chats from US-based customers and cater to their complaints, requests, order status, follow-ups, and general inquiries promptly

Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures

Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with ibex. Pakistan’s policies and procedures

Deliver exceptional customer service to every customer with empathy, patience and in a composed manner

Provide a positive customer experience by demonstrating cultural awareness, courteous language, and appropriate communication etiquette across the USA region

Use and record data on multiple software applications (Customer Relationship Management (CRM) software, order management systems (OMS) and knowledge base systems (KBS)), while actively listening and speaking with the customer simultaneously on call

Strive to meet and exceed individual and team performance metrics, including Net Promoter Score (NPS), Customer Satisfaction (CSAT), First Call Resolution (FCR) and Average Handling Time (AHT)

Collect customer feedback and share insights with supervisors to improve service quality and solve any recurring issues

Job Requirements:

Proven experience in any customer service, administrative support, call centers, retail or e-commerce support, or a similar customer-facing role is required

Excellent written and verbal communication skills in English is also a must

Candidates must possess a clear American accent to easily explain and help the customer base in US

Candidate should be minimum Matric or O Levels pass. Bachelor’s degree or diploma would be a plus

Candidate should be years or older (You will be required to show your CNIC during the interview)

Basic knowledge of common office tools like Microsoft Office/Google Workspace, Excel and document formatting

Experience using CRM systems is a bonus

Fresh graduates looking for fresh jobs in Karachi are encouraged to apply

Job Specifications:

The role is a full-time, on-site in one of ibex. office’s in Karachi

working days, from Monday to Friday, with weekends off

Willingness to support schedule changes during Ramadan or regional holidays as operational needs require (with fair scheduling practices)

Perks & Benefits: / transport system, medical and health insurance, bonuses, incentives, etc

Career Growth Opportunities at ibex. Pakistan

This role offers career growth pathways, depending on performance and interest, including:

Customer Service Representative Supervisors/ Team Lead

Office Administrator / Operations Coordinator

Training Specialists

Cross-campaign growth for more exposure

Cross-departmental growth for specific interests like marketing, IT, HR, etc

Job Specification

Ibex Pakistan is in search of talented and motivated individuals for the post of Customer Success Specialist (Weekends Off) in the field of Customer Service in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have fresh graduates/ experienced qualification and atleast fresh graduate of experience. The position require customer, specialist, international, customer support, handling, large, incoming, calls, basis, communication skills, providing, volume, complaints, order, general, pricing, availability, policies, support, procedures, solutions, customer service, patience, customer experience, awareness, communication, region, data, software, customer relationship, management, order management, base, performance, metrics, promoter, customer satisfaction, csat, resolution, feedback, service, quality, administrative support, retail, verbal communication, american, accent, diploma, basic, office, tools, microsoft, excel, formatting, bonus, schedule, regional, holidays, scheduling, benefits, system, medical, health insurance, incentives, customer service representative, lead, administrator, operations, coordinator, training, marketing, good mandatory skills. This is a Full-Time on rotation job.Salary vary between 750k to 1mil (PKR) per month depending upon skills and years of experience candidate got.

Customer Success Specialist (Weekends Off)

Ibex Pakistan

Job Details

Description

Job Specification

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