Monday 22, May 2023

Customer Success Specialist - Voice Program

ibex. Pakistan

Islamabad, - Pakistan - 75k to 100k (PKR) - Per Month

Fresh Graduate Night Shift Full-Time

Expired

Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Fresh Graduate
Required Qualification:: Intermediate
Requires Traveling:: No
Salary:: 75000 - 100000 PKR
Salary Type:: Per Month
Total Vacancies:: 50
Skills: customerspecialistvoiceprogramoperationsresolutionpeopledealinginternationalcarecustomer experienceperformancecoreclientwebsiteimageprovidingproceduressystemprocessspecificationsverbalcommunicationms officeexcelwordshoescommunication skillsaccenttime managementfocusorganizingsettingproblem solvingprofessionalexpectsiderecruitmentscreeningbenefitsmedical insuranceprovident fund

Description

Job Overview

ibex. Pakistan is looking for a Customer Success Specialist for Voice Program within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Job Description

Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client

Assist customers with their items purchased through ecommerce website

Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

Providing alternatives to products/items, which are not available on the ecommerce website

Follow standard processes and procedures when it comes to providing the resolution

Staying up to date with latest updates on system information, process changes and future updates

Job Specifications

O Levels/Matric or above

Excellent Written and Verbal English communication

Must have at least WPM

Proficiency with MS Office (Particularly MS Excel and MS Word)

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb verbal English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:

Critical Thinking

Time Management

Specialist Focus

Organizing

Priority Setting

Problem Solving

Professional Composure

What You Can Expect After Applying?

Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Perks & Benefits

Medical Insurance

Permanent Employment Status

Provident Fund

Internal Job Opportunities

Annual Leaves

Leaves Encashment

Referral Bonus

Company Pick & Drop

Job Specification

ibex. Pakistan is in search of talented and motivated individuals for the post of Customer Success Specialist - Voice Program in the field of Customer Service in one of their office located in Islamabad - Pakistan. The ideal candidate should have intermediate qualification and atleast fresh graduate of experience. The position require customer, specialist, voice, program, operations, resolution, people, dealing, international, care, customer experience, performance, core, client, website, image, providing, procedures, system, process, specifications, verbal, communication, ms office, excel, word, shoes, communication skills, accent, time management, focus, organizing, setting, problem solving, professional, expect, side, recruitment, screening, benefits, medical insurance, provident fund mandatory skills. This is a Full-Time night shift job.Salary vary between 75k to 100k (PKR) per month depending upon skills and years of experience candidate got.

Customer Success Specialist - Voice Program

ibex. Pakistan

Job Details

Description

Job Specification

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