Emenac Inc
Thursday 15, Jun 2023

Customer Service Quality Assurance 

Emenac Inc

Lahore, - Pakistan - 40k to 60k (PKR) - Per Month

2 Years Night Shift Full-Time

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
2 Years
Required Qualification:
Bachelors
Requires Traveling:
No
Salary:
40000 - 60000 PKR
Salary Type:
Per Month
Total Vacancies:
2
Skills
communication skillstechnicalinterpersonal communicationwriting skillsquality assuranceexecutiveinternational call centernight shiftcallsstandardsleadclientquality controlteam leaderagentqualityissuequeryfeedbackanalysisbasisspotdashboardsflexiblesystem

Description

Emenac is looking for Quality Assurance Executive for its International Call Center Campaign.

This is a US - Night Shift Job.
Evaluate calls as per the standards and timelines defined by the Lead QA and respective client.
Arrange quality control secession for individuals and teams.
Coordinate with respective team leader and agent, in-case of any quality related issue or query.
Develop, conduct and evaluate monthly quality quiz.
Represent quality department in daily team huddles, to communicate quality related issues and challenges.
Provide feedback on quality scores and analysis to respective team leaders on weekly basis.
Conduct spot checks for effective quality control.
Generating and maintaining quality Dashboards and generating insights on the basis of those dashboards
Note:
This is a Night shift job, we are looking for flexible candidates who can work as per the roaster system

Job Specification

Emenac Inc is in search of talented and motivated individuals for the post of Customer Service Quality Assurance in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have bachelors qualification and atleast 2 years of experience. The position require communication skills, technical, interpersonal communication, writing skills, quality assurance, executive, international call center, night shift, calls, standards, lead, client, quality control, team leader, agent, quality, issue, query, feedback, analysis, basis, spot, dashboards, flexible, system mandatory skills. This is a Full-Time night shift job.Salary vary between 40k to 60k (PKR) per month depending upon skills and years of experience candidate got.


About Emenac Inc

Founded in 1997, Emenac has developed to become one of the leading names in the world of outsourcing, technology and consultancy. The company multitasks, providing businesses with great helping hands and assistance in every possible manner. Emenac is the home of highly experienced individuals who are well qualified in different fields and hence, the company is able to offer fabulous services to its highly valued clients.

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