Software Engineer BSS (Must have Telecom) Experience 

Job Details

Category:

Information Technology

Career Level:

Manager (Manager/Supervisor)

Experience:

5 Years

Required Qualification:

GRADUATION

Requires Traveling:

No

Salary:

50000 - 100000 PKR

Salary Type:

Per Month

Total Vacancies:

1

Skills

operationsdigitalproductionenvironmentlevelsupportbusinesssystemplatformsissueresolutioncommunicationcollaborationinternaldocumentationclientactivitiesloggingapplicationdevelopmentteamalertssanitydatapoliciessecuritytroubleshootingtimechangebasicrequirementsquerywritingagileflowsoftfocuscustomerserviceexpectofficecomputerengineeringtelecommunicationbankingfunctionalreporting

Description

JOB DESCRIPTION

We are looking for Operations Manager (Middleware Support)

Responsibilities:

Manage Digital Layer (Middleware) Production environment operations

Proactively monitor and provide Level / / support for Digital Layer platform

Reduce business and system failure on platforms

Responsible for engaging relevant teams for fixing issues within agreed SLA

Ensure timely issue resolution through effective communication and collaboration with internal and external stakeholders

Ownership of all Operational Documentation for client

Support in Operations related activities during projects e.g. requirement analysis, design, implementation, reporting, logging and documentation

Operational support to Application and Development the team during projects / Go-Live e.g. Active Monitoring, Alerts Configuration, Pre/Post Sanity

In-placing Data Policies e.g. Migration, Retention, Indexing, Backup, Security

Manage operations team as per roaster/shifts

Multitasking and working cross-functionally with different business units

Requirements:

Strong Operations background in Applications (Web/Mobile) and troubleshooting skills

Experience in managing multiple teams/stakeholders at a time

Experience of implementing improvement initiatives or leading change projects

Basic understanding of operational requirements

Efficient and optimized SQL Query writing skills (simple, complex)

Familiar with Agile Methodology (for end to end flow understanding)

Soft skills (communication, ability to work in team, focus on Customer Service and delivery, take ownership, problem-solving, time management, multitasking)

Employees should expect to work on weekends and after office hour due to operational requirements.

Qualification:

Minimum Bachelor’s degree in Computer Science/Software engineering or equivalent from HEC recognize institute.

Experience:

+ years’ experience in Operations role (Software / Applications) Industry: Telecommunication / Banking Functional Area: Applications Development Designation Level: Assistant Manager Reporting To: Manager