We are looking for Operations Manager (Middleware Support)
Manage Digital Layer (Middleware) Production environment operations
Proactively monitor and provide Level / / support for Digital Layer platform
Reduce business and system failure on platforms
Responsible for engaging relevant teams for fixing issues within agreed SLA
Ensure timely issue resolution through effective communication and collaboration with internal and external stakeholders
Ownership of all Operational Documentation for client
Support in Operations related activities during projects e.g. requirement analysis, design, implementation, reporting, logging and documentation
Operational support to Application and Development the team during projects / Go-Live e.g. Active Monitoring, Alerts Configuration, Pre/Post Sanity
In-placing Data Policies e.g. Migration, Retention, Indexing, Backup, Security
Manage operations team as per roaster/shifts
Multitasking and working cross-functionally with different business units
Strong Operations background in Applications (Web/Mobile) and troubleshooting skills
Experience in managing multiple teams/stakeholders at a time
Experience of implementing improvement initiatives or leading change projects
Basic understanding of operational requirements
Efficient and optimized SQL Query writing skills (simple, complex)
Familiar with Agile Methodology (for end to end flow understanding)
Soft skills (communication, ability to work in team, focus on Customer Service and delivery, take ownership, problem-solving, time management, multitasking)
Employees should expect to work on weekends and after office hour due to operational requirements.
Minimum Bachelor’s degree in Computer Science/Software engineering or equivalent from HEC recognize institute.
+ years’ experience in Operations role (Software / Applications) Industry: Telecommunication / Banking Functional Area: Applications Development Designation Level: Assistant Manager Reporting To: Manager
Tehmas Khalid (Recutiter) is in search of talented and motivated individuals for the post of Software Engineer BSS (Must have Telecom) Experience in the field of Information Technology in one of their office located in Islamabad - Pakistan. The ideal candidate should have graduation qualification and atleast 5 years of experience. The position require operations, digital, production, environment, level, support, business, system, platforms, issue, resolution, communication, collaboration, internal, documentation, client, activities, logging, application, development, team, alerts, sanity, data, policies, security, troubleshooting, time, change, basic, requirements, query, writing, agile, flow, soft, focus, customer, service, expect, office, computer, engineering, telecommunication, banking, functional, reporting mandatory skills. This is a Full-Time morning shift job.Salary vary between 50k to 100k (PKR) per month depending upon skills and years of experience candidate got.