ibex.
Tuesday 02, Nov 2021

Senior Customer Support Specialist  

ibex.

Karachi, Lahore, - Pakistan - 45k to 70k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Olevels/Matric
Requires Traveling:
No
Salary:
45000 - 70000 PKR
Salary Type:
Per Month
Total Vacancies:
40
Skills
seniorcustomer supportcoordinatoroperationsresolutionpeopledealinginternationalcarecustomer experienceperformancecoreclientwebsitecustomerimageprovidingproceduressystemprocessshoescommunication skillsaccenttime managementspecialistfocusorganizingsettingproblem solvingprofessionalbenefitslifemedical insuranceprovident fundleavefurnitureinfrastructurerewardsgeneralexpectsiderecruitmentscreening

Description

Overview

Senior Customer Support Coordinator within the Operations department will assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too .

Responsibilities
Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
Assist customers with their items purchased through ecommerce website
Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
Providing alternatives to products/items, which are not available on the ecommerce website
Follow standard processes and procedures when it comes to providing the resolution
Staying up to date with latest updates on system information, process changes and future updates
Must be able to overcome objections and handle customer push backs.

Why should you join us?
You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:
Critical Thinking
Time Management
Specialist Focus
Organizing
Priority Setting
Problem Solving
Professional Composure
Benefits
We want people doing their best to work with us.

Here are some things we do a little differently to enable people to do their best work and live a happy life:
Medical Insurance & OPD
Provident Fund
Leave Encashment
Annual leaves
On job trainings
Two days off in a week
Ergonomic furniture and infrastructure.
Referral Rewards
Annual Increment
Conveyance facility
Loan facility

The salary for this position will be upto Rs. , / month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work, and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect after applying
Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck!

Job Specification

ibex. is in search of talented and motivated individuals for the post of Senior Customer Support Specialist in the field of Customer Service in one of their office located in Karachi, Lahore - Pakistan. The ideal candidate should have olevels/matric qualification and atleast student of experience. The position require senior, customer support, coordinator, operations, resolution, people, dealing, international, care, customer experience, performance, core, client, website, customer, image, providing, procedures, system, process, shoes, communication skills, accent, time management, specialist, focus, organizing, setting, problem solving, professional, benefits, life, medical insurance, provident fund, leave, furniture, infrastructure, rewards, general, expect, side, recruitment, screening mandatory skills. This is a Full-Time on rotation job.Salary vary between 45k to 70k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!

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