Job Details
- Category:
- Customer Service
- Career Level:
- Entry Level
- Experience:
- Student
- Required Qualification:
- O/A Level / Intermediate or above
- Requires Traveling:
- No
- Salary:
- 75000 - 80000 PKR
- Salary Type:
- Per Month
- Total Vacancies:
- 25
- Skills
Description
Overview:
- Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
- Assist customers with their items purchased through ecommerce website
- Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
- Providing alternatives to products/items, which are not available on the ecommerce website
- Follow standard processes and procedures when it comes to providing the resolution
- Staying up to date with latest updates on system information, process changes and future updates
- Must be able to overcome objections and handle customer push backs
- Critical Thinking
- Time Management
- Specialist Focus
- Organizing
- Priority Setting
- Problem Solving
- Professional Composure
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
Job Specification
ibex. is in search of talented and motivated individuals for the post of Senior Customer Support Specialist in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have o/a level / intermediate or above qualification and atleast student of experience. The position require senior, customer support, specialist, operations, resolution, people, dealing, international, care, customer experience, performance, core, client, website, customer, image, providing, procedures, system, process, shoes, communication skills, accent, time management, focus, organizing, setting, problem solving, professional, general, rewards, expect, side, recruitment, screening, benefits, medical insurance, provident fund, internal, bonus mandatory skills. This is a Full-Time on rotation job.Salary vary between 75k to 80k (PKR) per month depending upon skills and years of experience candidate got.
About ibex.
ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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