Wednesday 05, Oct 2022

Senior Customer Support Specialist

ibex. Pakistan

Lahore, - Pakistan - 75k to 80k (PKR) - Per Month

Fresh Graduate On Rotation Full-Time

Expired

Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Fresh Graduate
Required Qualification:: Intermediate
Requires Traveling:: No
Salary:: 75000 - 80000 PKR
Salary Type:: Per Month
Total Vacancies:: 10
Skills: seniorcustomer supportspecialistoperationsresolutionpeopledealinginternationalcarecustomer experienceperformancecoreclientwebsitecustomerimageprovidingproceduressystemprocessshoescommunication skillsaccenttime managementfocusorganizingsettingproblem solvingprofessionalbenefitslifemedical insuranceprovident fundleavefurnitureinfrastructurerewardsgeneralexpectrecruitmentscreening

Description

Overview

ibex. Pakistan is looking for a Senior Customer Support Specialist within the Operations department who shall assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too.

Responsibilities

Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client

Assist customers with their items purchased through ecommerce website

Convey interest in each customer through their words with courtesy, attention, a friendly and caring image

Providing alternatives to products/items, which are not available on the ecommerce website

Follow standard processes and procedures when it comes to providing the resolution

Staying up to date with latest updates on system information, process changes and future updates

Must be able to overcome objections and handle customer push backs

Why should you join us?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.

Other competencies we are looking for:

Critical Thinking

Time Management

Specialist Focus

Organizing

Priority Setting

Problem Solving

Professional Composure

Benefits

We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:

Medical Insurance & OPD

Provident Fund

Leave Encashment

Annual leaves

On job trainings

Ergonomic furniture and infrastructure.

Referral Rewards

Annual Increment

Conveyance facility

Loan facility

It's worth noting, we pay very well for this role, and in general. We hire great people that do great work, and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect from us after applying

Once you've applied, sit back and relax while we get to work on our side!You can expect to hear back from us within working days. Our recruitment team will call you up on the provided contact number for initial screening.

Job Specification

ibex. Pakistan is in search of talented and motivated individuals for the post of Senior Customer Support Specialist in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have intermediate qualification and atleast fresh graduate of experience. The position require senior, customer support, specialist, operations, resolution, people, dealing, international, care, customer experience, performance, core, client, website, customer, image, providing, procedures, system, process, shoes, communication skills, accent, time management, focus, organizing, setting, problem solving, professional, benefits, life, medical insurance, provident fund, leave, furniture, infrastructure, rewards, general, expect, recruitment, screening mandatory skills. This is a Full-Time on rotation job.Salary vary between 75k to 80k (PKR) per month depending upon skills and years of experience candidate got.

Senior Customer Support Specialist

ibex. Pakistan

Job Details

Description

Job Specification

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