Quality Assurance Specialist 

Job Details

Category:

Quality Assurance

Career Level:

Student (Undergraduate/Graduate)

Experience:

Less than 1 Year

Required Qualification:

Inter/Bachelors

Requires Traveling:

No

Salary:

25000 - 40000 PKR

Salary Type:

Per Month

Total Vacancies:

10

Skills

equalitycustomerclientqualityincomingcallsperformancesolutionscompliancequality systemsprocess improvementfeedbackcoachingcall centerverbalwritten communicationfunctionalsupervisioncustomer caretechnicalenvironmentanalytical skillscommunication skills

Description

Participates in customer and client listening programs to identify customer needs and expectations.

Monitor the effectiveness and quality of incoming calls and emails.

Determine weaknesses in performance and establish solutions to improve.

Ensure compliance with company's quality systems.

Identify process improvement opportunities.

Generate and maintain feedback and coaching documentation./Provides feedback to call center team leaders and managers.

Offer daily feedback via verbal & written communication.

Develop and maintain thorough knowledge and understanding of products, including performance and functional requirements of call center.

Ability to work and complete projects without supervision, self motivated.

Ability to communicate with discretion and professionalism, understanding when confidentiality is needed.

Qualifications:

years of call center customer care experience, preferably in a technical environment.

Strong attention to detail, exceptional listening and analytical skills.

Excellent communication skills both written and verbal required.

Excellent organizational skills and ability to handle multiple tasks under deadlines.

Strong knowledge of customer care processes and techniques.

Demonstrated ability to work well in a team environment.