ASK Development Ltd.
Saturday 24, Jun 2023

Phone Banking Officer 

ASK Development Ltd.

Lahore, - Pakistan - Salary Not disclosed

Fresh Graduate On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Fresh Graduate
Required Qualification:
Graduation
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
20
Skills
incentives of up to 20k per month based on performand annual leaves.callsprovidingbanking productstransactionssupportonline bankingmobilecustomer complaintssolutionscustomerperformancepoliciesprocedurescustomer servicecommunication skillspressurerecord keepingmicrosoftofficebanking softwareflexibleholidaysbankingfieldbenefitsbasicincentivesmedicalgratuityopen

Description

Duties and Responsibilities:

. Answering calls from customers and addressing their inquiries.
. Providing information on banking products and services.
. Assisting customers with transactions and account-related issues.
. Providing support for online banking and mobile app use.
. Resolving customer complaints and providing solutions to their problems.
. Cross-selling banking products and services to customers.
. Keeping accurate records of customer interactions and transactions.
. Meeting performance targets set by the bank.
. Adhering to bank policies and procedures.
. Collaborating with other bank departments to provide seamless customer service.
Requirements:
. A bachelor's degree.
. Max age years.
. Rotational shifts including morning, evening, and night shifts.
. Excellent communication skills and customer service skills.
. Ability to multitask and work under pressure.
. Attention to detail and accuracy in record keeping.
. Proficiency in using Microsoft Office and banking software.
. Ability to work flexible hours, including weekends and holidays.
. Prior experience in customer service, banking or related field is an added advantage.
Salary and Benefits:
• Basic salary range of k- k per month.
• Incentives of up to k per month based on performance.
• Saturday allowance will be provided.
• Additional benefits include medical, gratuity, and annual leaves.
Location:
The job is located in Gulberg Lahore and is only open to candidates located in Lahore.

Job Specification

ASK Development Ltd. is in search of talented and motivated individuals for the post of Phone Banking Officer in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have graduation qualification and atleast fresh graduate of experience. The position require incentives of up to 20k per month based on perform, and annual leaves., calls, providing, banking products, transactions, support, online banking, mobile, customer complaints, solutions, customer, performance, policies, procedures, customer service, communication skills, pressure, record keeping, microsoft, office, banking software, flexible, holidays, banking, field, benefits, basic, incentives, medical, gratuity, open mandatory skills. This is a Full-Time on rotation job.


About ASK Development Ltd.

ASK is offering solutions for capacity building, HR consulting, Recruitment, headhunting, facilitation in jobs, Training & Development, Outsourcing & Pay-Roll management. It is equally proficient in project designing & implementation for youth & women development and job placement through large-scale projects. It has been offering interventions for soft skills, leadership and enterprise development.