Friday 09, May 2025

Customer Service Representative

Maftech

Lahore, - Pakistan - 30k to 60k (PKR) - Per Month

1 Year Morning Shift Full-Time

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Job Details

Category:: Sales
Career Level:: Experienced (Non-Managerial)
Experience:: 1 Year
Required Qualification:: Intermediate or Higher
Requires Traveling:: No
Salary:: 30000 - 60000 PKR
Salary Type:: Per Month
Total Vacancies:: 5
Skills: customer service representativeoutboundcommunicationbuildingcustomercustomer engagementretentionsalescommunication skillsoutbound callingcallssupportperformancevolumeprovidingfeedbackmanagementscriptsserviceprotocolsschooldiplomacustomer servicetelemarketingsales supportphonecomputer proficiencycall centerparttime management

Description

We are seeking a proactive and results-driven Customer Service Representative to join our team. This role is focused on outbound communication, building customer relationships, and achieving predefined targets related to customer engagement, retention, and/or sales. The ideal candidate has excellent communication skills, is comfortable with outbound calling, and thrives in a performance-based environment.

Key Responsibilities:

Make outbound calls to existing and potential customers to provide support, follow-ups, or promote products/services.

Meet and exceed daily, weekly, and monthly performance targets (e.g., call volume, conversion rate, retention, upselling).

Build strong customer relationships by understanding needs and providing personalized solutions.

Handle customer objections effectively and turn inquiries into opportunities.

Maintain detailed and accurate records of interactions in the CRM system.

Collaborate with team members and other departments to resolve issues and deliver high-quality service.

Provide feedback to management on recurring customer issues and improvement areas.

Follow scripts, sales pitches, or service protocols as needed while maintaining a natural and customer-friendly tone.

Requirements:

High school diploma or equivalent; additional qualifications in customer service or sales are a plus.

Proven experience in outbound customer service, telemarketing, or a sales support role.

Strong communication and persuasion skills with a confident phone presence.

Results-driven with a track record of meeting or exceeding targets.

Basic computer proficiency and experience using CRM or call center systems.

Ability to work independently and as part of a team in a fast-paced environment.

Excellent time management and organizational skills.

Job Specification

Maftech is in search of talented and motivated individuals for the post of Customer Service Representative in the field of Sales in one of their office located in Lahore - Pakistan. The ideal candidate should have intermediate or higher qualification and atleast 1 year of experience. The position require customer service representative, outbound, communication, building, customer, customer engagement, retention, sales, communication skills, outbound calling, calls, support, performance, volume, providing, feedback, management, scripts, service, protocols, school, diploma, customer service, telemarketing, sales support, phone, computer proficiency, call center, part, time management mandatory skills. This is a Full-Time morning shift job.Salary vary between 30k to 60k (PKR) per month depending upon skills and years of experience candidate got.

Customer Service Representative

Maftech

Job Details

Description

Job Specification

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