Nexus Corporation
Tuesday 03, Mar 2020

International Customer Support Representative 

Nexus Corporation

Karachi, - Pakistan - 30k to 40k (PKR) - Per Month

1 Year On Rotation Full-Time

Job Details

Category:
Sales
Career Level:
Experienced (Non-Managerial)
Experience:
1 Year
Required Qualification:
Bachelors
Requires Traveling:
No
Salary:
30000 - 40000 PKR
Salary Type:
Per Month
Total Vacancies:
2
Skills
requirementssupportcustomercallspostliaisonupsellreportingteamclosinginternalprovidingquality standards

Description

Job Requirements:

Identify support queries raised by the customer through calls, emails, and chats and post proper entries of tasks in CRM.
Also, ensure the proper delivery of information to liaison.
Responsible to meet monthly upsell targets assigned by the concerned reporting authority.
Contributes towards team effort by closing inquiries as per customers' requirements and internal SOPs.
Ensure meeting deadlines as per customer request for the assigned tasks and ensure its completion.
Maintain relationships with clients to resolve disputes by providing support, information, and guidance to avoid refunds.
Responsible to meet call quality standards as per the defined SOPs.
Maintain relationships with clients to resolve disputes by providing support, information, and guidance to avoid refunds.

Job Specification

Nexus Corporation is in search of talented and motivated individuals for the post of International Customer Support Representative in the field of Sales in one of their office located in Karachi - Pakistan. The ideal candidate should have bachelors qualification and atleast 1 year of experience. The position require requirements, support, customer, calls, post, liaison, upsell, reporting, team, closing, internal, providing, quality standards mandatory skills. This is a Full-Time on rotation job.Salary vary between 30k to 40k (PKR) per month depending upon skills and years of experience candidate got.


About Nexus Corporation

Established in 2008, Nexus Corporation is an information technology company that serves leading brands across the globe. We have been at the forefront of providing innovative solutions for start-ups, entrepreneurs and enterprises.