International Customer Support Analyst - Software Support 

Job Details

Category:

Customer Service

Career Level:

Experienced (Non-Managerial)

Experience:

3 Years

Required Qualification:

Bachelors Degree

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

2

Skills

customer supportanalystsoftware supportresolutionemaildealinginternationalclient supportchatcallsclientlevelcustomer experienceperformancecorebankingproductcustomerimagesoftware salesindustryverbal communicationprofessionalmarketmarketingfieldsoftwaresystemprocessproceduresprovidingtransactionscomplaintstechnologymicrosoftexcelcustomer satisfactionideasprofitabilityoperationspressurecareaccentservicing

Description

Rainsoft Financials Pvt Ltd is looking for a highly motivated and experienced individual for Customer Support Analyst with extensive experience in software support. The ideal candidate will assist our U.S. based client’s with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call and email. The candidate should know our products inside and out so that He/she can answer questions. The ideal candidate should have experience in dealing with international customers with resolving different customers’ queries. He/she will be required to provide client support via chat, calls and emails and address client queries timely with % satisfaction level. The ideal candidate should deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our customers. He/she should have good understanding about software support specially Fintech and banking product. He/she should convey interest in each customer through their words with attention, courtesy, caring & friendly image. He/she should escalate unresolved queries to respective company officials for accurate redressal.

• Minimum years working experience in international customer support & solution within Software Sales Department (BPO industry experience is plus).
• Excellent English written and verbal communication skills with ability to maintain a positive, empathetic, and professional attitude toward customers at all times and provide best solution in a timely manner.
• Previous experience is supporting customers for a Fintech products in US market is highly desirable.
• Bachelor’s Degree in Marketing or related field (Software Degree is Plus)
• Expertise in staying up to date with latest updates on system information, process changes and future updates in product.
• Experience in following standard processes and procedures when it comes to providing the resolution
• Experience in keeping records of customer interactions, transactions, comments, and complaints
• Adaptive to technology and new software/tools; excellent grip on Microsoft Excel
• Ability to ensure customer satisfaction and provide professional customer support.
• Command in formulating and communicating new ideas and suggestions that will improve profitability and efficiency for the company’s overall operations.
• Ability to do multitasking, stay organized and work well under pressure.
• Must be a self-starter with a willingness to work independently; client care and teamwork attitude
• Candidates with the US or neutral English accent will be preferred
• Preference will be given to candidates with prior BPO experience servicing US clients