Thursday 11, Dec 2025

Help Desk Specialist

Abidisolutions

Islamabad, - Pakistan - 100k to -1 (PKR) - Per Month

2 Years Night Shift Full-Time

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Job Details

Category:: Information Technology
Career Level:: Experienced (Non-Managerial)
Experience:: 2 Years
Required Qualification:: Bachelor
Requires Traveling:: No
Salary:: 100000 - -1 PKR
Salary Type:: Per Month
Total Vacancies:: 2
Skills: desktimingsolutionsspecialistcommunication skillscallssupporttechnicaltechnical supportticketingmicrosoftsharepointauthenticationaccessconfigurationpoliciessecurityprotocolsprofessionalaccentissueusertroubleshootingservice

Description

Job Description – Help Desk Specialist

Company: Abidi Solutions

Shift Timing: : PM – : AM (Night Shift)

Experience Required: + Years

Location: Onsite (Karachi or Islamabad)

Position Overview

Abidi Solutions is seeking an experienced Help Desk Specialist with exceptional English communication skills. The ideal candidate will confidently interact with customers over calls, resolve IT-related issues, and manage multiple support tickets efficiently. This role requires strong technical expertise and the ability to work independently during night hours.

Key Responsibilities

Provide first-level technical support via calls, emails, and ticketing systems.

Resolve daily support tickets promptly and effectively.

Assist users with login issues in Microsoft Teams, SharePoint, Microsoft , and related services.

Troubleshoot authentication, access, and configuration issues for Microsoft applications.

Maintain knowledge of IT policies, security protocols, and standard procedures.

Prioritize and manage multiple tickets during the shift.

Communicate clearly and professionally in English to deliver high-quality support.

Document issues, resolutions, and follow-up actions accurately in the ticketing system.

Required Skills & Qualifications

Minimum + years of Help Desk or Technical Support experience.

Excellent English communication skills with a clear and professional accent (mandatory).

Ability to confidently guide customers through issue resolution.

Strong expertise in Microsoft , SharePoint, Teams, and user account management.

Familiarity with IT policies and standard troubleshooting procedures.

Ability to handle multiple tickets daily while maintaining service quality.

Strong problem-solving skills and ability to work independently during night hours.

Job Specification

Abidisolutions is in search of talented and motivated individuals for the post of Help Desk Specialist in the field of Information Technology in one of their office located in Islamabad - Pakistan. The ideal candidate should have bachelor qualification and atleast 2 years of experience. The position require desk, timing, solutions, specialist, communication skills, calls, support, technical, technical support, ticketing, microsoft, sharepoint, authentication, access, configuration, policies, security, protocols, professional, accent, issue, user, troubleshooting, service mandatory skills. This is a Full-Time night shift job.Salary vary between 100k to -1 (PKR) per month depending upon skills and years of experience candidate got.

Help Desk Specialist

Abidisolutions

Job Details

Description

Job Specification

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