ibex.
Friday 18, Sep 2020

Email/Chat Support Specialist - Retail Industry  

ibex.

Karachi, - Pakistan - 40k to 60k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Intermediate/ A Level/ Bachelor's
Requires Traveling:
No
Salary:
40000 - 60000 PKR
Salary Type:
Per Month
Total Vacancies:
15
Skills
chatemailproblemcustomer servicesolutionsservice levelintermediatecommunicationverbalms officeexcel

Description

Job Description:

Prompt chat and email response to customers
Document each customer’s question or problem as well as the resulting answer or solution
Develop customer service solutions
Maintain service level

Job Specification:
Intermediate or above
Age limit: -
Excellent communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Flexibility
Customer-centric attitude
Problem-solving
Adaptability

Job Specification

ibex. is in search of talented and motivated individuals for the post of Email/Chat Support Specialist - Retail Industry in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate/ a level/ bachelor's qualification and atleast student of experience. The position require chat, email, problem, customer service, solutions, service level, intermediate, communication, verbal, ms office, excel mandatory skills. This is a Full-Time on rotation job.Salary vary between 40k to 60k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.