Systems Limited
Tuesday 07, Jan 2020

Email Support / Live Chat Experts 

Systems Limited

Karachi, - Pakistan - Salary Not disclosed

Fresh Graduate On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Fresh Graduate
Required Qualification:
Intermediate
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
30
Skills
customerdigitalprogramresolutionsolutionsprovidingcompanymanagementquality improvementcoreperformancecustomer servicerequirementscontent writingenglishcommunicationinterpersonal skillsperformance evaluationproceduresanalytical skillsreadingtime managementteamenvironmentmanagement skillsanalyticalpatiencetimecomputer skillsmicrosoftoffice

Description

Responsibilities:

Respond efficiently to customer inquiries via the digital live chat/email program with accurate information.
Finding resolution of customer queries by interacting with the concerned departments and getting back to the customers with solutions.
Providing information to customers for company products and services.
Work with management for customer services initiatives and continuous quality improvement.
Demonstrate the Company’s Core and Growth Values in the performance of all job functions.
Meeting all operational targets and customer service/experience related KPIs.
 Requirements:
Intermediate/A Levels/Graduation preferably.
to years' experience in customer service, content writing experience is highly preferred.
Excellent written English communication and interpersonal skills.
Knowledge of performance evaluation procedures.
Good analytical skills in reading and listening.
Strong attention to detail.
Effective time management and organizational skills.
Work independently as well as in a team environment.
Case/ticket management skills.
Analytical and problem-solving skills.
Work professionally with customers and co-workers, treating with both enthusiasm and respect.
Display empathy, understanding, and patience with employees and external customers.
Maintain confidentiality
Handle multiple projects simultaneously within established time constraints
Proficient computer skills including experience with Microsoft Office Suite 

Job Specification

Systems Limited is in search of talented and motivated individuals for the post of Email Support / Live Chat Experts in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate qualification and atleast fresh graduate of experience. The position require customer, digital, program, resolution, solutions, providing, company, management, quality improvement, core, performance, customer service, requirements, content writing, english, communication, interpersonal skills, performance evaluation, procedures, analytical skills, reading, time management, team, environment, management skills, analytical, patience, time, computer skills, microsoft, office mandatory skills. This is a Full-Time on rotation job.


About Systems Limited

Systems Limited is a global leader of next-generation IT services and BPO solutions. Ever since its inception in 1977, the company has evolved and taken center stage in information and technology by providing computing strategies and solutions to Government and Private Organizations.

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