Wednesday 14, Sep 2022

Email & Chat Support Specialist 


Karachi, Lahore, - Pakistan - Salary Not disclosed

Less than 1 Year On Rotation Full-Time

Job Details

Customer Service
Career Level:
Entry Level
Less than 1 Year
Required Qualification:
O/A Levels
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
peoplechangesolutionscustomerkeyboardcustomer experiencewebsiteperformancecoreclientswiftemailchatlevelservicedealingqueryproceduresprovidingsystemprocessmarketlearningenvironmentmakebuildpartagileheadtime managementspecialistfocusorganizingsettingproblem solvingprofessionalverbalcommunicationms officeexcelwordmedical insuranceprovident fundleavetrainingfurnitureinfrastructurerewardsexpectsiderecruitmentscreening



We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.
Assist customers with their items purchased through the e-commerce website
Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
Maintain swift responses to customers through email and/or chat
Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
Document each customer query as well as the resulting solution
Provide alternatives to products/items, which are not available on the e-commerce website
Follow standard processes and procedures when it comes to providing resolutions
Stay up to date with the latest updates on system information and process changes
Able to deal with objections and handle customer pushbacks
Why Start Your Career At ibex.?
We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
What Makes You A Good Fit For This Job?
This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!
What We Seek in You:
Critical Thinking
Time Management
Specialist Focus
Priority Setting
Problem Solving
Professional Composure
Job Requirements:
O Levels/Matric or above
Excellent Written and Verbal English communication
Must have at least WPM
Proficiency with MS Office (Particularly MS Excel and MS Word)
Learning and Takeaway:
Here @ ibex. we will help build you!
Unlimited exposure.
A chance to polish your skills.
A great learning environment.
Ample experience to build a future path for yourself.
An opportunity to operate with a highly trained and diversified network of people.
If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
Perks of being an ibexian:
Medical Insurance & OPD
Provident Fund
Leave Encashment
Annual leaves
On job training
Two days off in a week
Ergonomic furniture and infrastructure
Referral Rewards
Annual Increment
Conveyance facility
Loan facility
Employee Appreciation programs
We hire great people that do great work and are deserving of appreciation and rewards. But this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
What You Can Expect After Applying
Once you've applied, sit back, and relax while we get to work on our side! You can expect to hear back from us within working days. Our recruitment team will call you up on the provided contact number for initial screening. Good luck! Bring your a-game and apply now! 

Job Specification

ibex. is in search of talented and motivated individuals for the post of Email & Chat Support Specialist in the field of Customer Service in one of their office located in Karachi, Lahore - Pakistan. The ideal candidate should have o/a levels qualification and atleast less than 1 year of experience. The position require people, change, solutions, customer, keyboard, customer experience, website, performance, core, client, swift, email, chat, level, service, dealing, query, procedures, providing, system, process, market, learning, environment, make, build, part, agile, head, time management, specialist, focus, organizing, setting, problem solving, professional, verbal, communication, ms office, excel, word, medical insurance, provident fund, leave, training, furniture, infrastructure, rewards, expect, side, recruitment, screening mandatory skills. This is a Full-Time on rotation job.

About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!