ibex.
Thursday 08, Jul 2021

Email and Chat Support Executive - Islamabad 

ibex.

Islamabad, - Pakistan - 17k to 21k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
High school/O level
Requires Traveling:
No
Salary:
17500 - 21500 PKR
Salary Type:
Per Month
Total Vacancies:
20
Skills
actingliaisoncustomerclientassistancechatemailservice deliverybillingquerysupportproblemcoordinationintermediatecommunicationverbalms officeexcelbenefitsmedical insuranceprovident fundinternal

Description

Job Overview: Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.


Key Responsibilities:
• Prompt chat & email response to customers
• Provide real-time support
• Document each customer’s question or problem as well as the resulting answer or solution
• Email coordination with customers
• Escalating to relevant team(s) internally and/or externally

Job Specification:
• Intermediate or above
• Age limit: -
• Good communication (verbal & written)
• Proficiency with MS Office particularly MS Excel
• Flexibility
• Customer-centric attitude
• Adaptability

Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund
• Internal Job Opportunities
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Company Pick & Drop

Send us your CV at


Job Specification

ibex. is in search of talented and motivated individuals for the post of Email and Chat Support Executive - Islamabad in the field of Customer Service in one of their office located in Islamabad - Pakistan. The ideal candidate should have high school/o level qualification and atleast student of experience. The position require acting, liaison, customer, client, assistance, chat, email, service delivery, billing, query, support, problem, coordination, intermediate, communication, verbal, ms office, excel, benefits, medical insurance, provident fund, internal mandatory skills. This is a Full-Time on rotation job.Salary vary between 17k to 21k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.