E-commerce Support Specialist 

Job Details

Category:

Accounting/Auditing

Career Level:

Entry Level

Experience:

Student

Required Qualification:

Intermediate

Requires Traveling:

No

Salary:

75000 - 85000 PKR

Salary Type:

Per Month

Total Vacancies:

50

Skills

customer-supportcsrcommunication

Description

• Job Description
  • Professionally manage a high volume of inbound chat and emails from customers regarding their complaints, requests, order status, follow-ups, and general inquiries
  • Deliver an exceptional customer experience on every chat and email, maintaining a professional, empathetic, and courteous demeanor while adhering to high-quality service standards
  • Accurately identify customer needs, troubleshoot issues, and provide clear and correct solutions. Ensure that all resolutions are provided in strict accordance with company policies and procedures
  • Navigate multiple software applications (CRM, order management systems, knowledge base) simultaneously
  • Strive to meet and exceed individual and team performance metrics, including NPS, Customer Satisfaction (CSAT), and call handling time (AHT)

Job Specifications

• Minimum Intermediate or above
• Proficiency in verbal communication skills in English is essential
• Advanced proficiency in MS Excel
• months of proven experience in a customer-facing role is required