B.M Group Inc
Monday 23, Nov 2020


B.M Group Inc

Lahore, - Pakistan - 40k to 50k (PKR) - Per Month

2 Years Night Shift Full-Time

Job Details

Career Level:
Experienced (Non-Managerial)
2 Years
Required Qualification:
Bachelor's Degree
Requires Traveling:
40000 - 50000 PKR
Salary Type:
Per Month
Total Vacancies:
dispatchercallsvehiclesiteincomingcall centerprofessionalcustomer servicetechnicianjob schedulingdirectcomputerdispatchdriverdrivinggeographybasicdata entrystandardstimeemergencypersonnelassessmentcaller


Dispatcher Job Purpose:

Responds to emergent and non-emergent calls in a calm manner, sends the appropriate vehicle or vehicles to the site to deal with the situation, and manages the workload of the vehicles and drivers being dispatched.
Dispatcher Job Duties:

  • Answer incoming calls to the call center, and assess what kind of vehicle and how many vehicles are necessary to respond
  • Resolve calls in a calm and professional manner, including answering questions or giving advice where appropriate
  • Provide excellent customer service
  • Demonstrate a strong working knowledge of help topics, technician abilities, and job scheduling
  • Direct customers or clients to relevant departments for questions relating to products or services received
  • Keep detailed records of call information, relevant location, and vehicles dispatched
  • Use computer systems to manage dispatch schedules, record call details, and create reports
  • Plan and organize driver and technician work by creating effective schedules, using knowledge of driving routes, geography, and traffic patterns
  • Adhere to strict delivery deadlines
  • Effectively manage own workload, and work unsupervised
  • Perform basic administrative work, including data entry
  • Record any crime reports accurately and to government standards
  • Manage each call within allotted time and send correct emergency personnel to the scene
  • Demonstrate strong questioning and assessment skills when speaking to someone in an emergency, handle each call with calmness, and update the caller with any relevant information as soon as possible

Job Specification

B.M Group Inc is in search of talented and motivated individuals for the post of Dispatcher in the field of Accounting/Auditing in one of their office located in Lahore - Pakistan. The ideal candidate should have bachelor's degree qualification and atleast 2 years of experience. The position require dispatcher, calls, vehicle, site, incoming, call center, professional, customer service, technician, job scheduling, direct, computer, dispatch, driver, driving, geography, basic, data entry, standards, time, emergency, personnel, assessment, caller mandatory skills. This is a Full-Time night shift job.Salary vary between 40k to 50k (PKR) per month depending upon skills and years of experience candidate got.

About B.M Group Inc

It all started with sheer determination of two, standing against all odds. The company kicked off back in 2010 in a single room just like any other start up and now it has professional and highly skilled 300+ employees who are efficiently serving international clients 24/7/365. Over period of time, the company has expanded its operations over 2 continents. The head office is located in Airdrie, Alberta Canada (Onshore Facility) having two regional offices in United States (Nearshore Facility) and South Asia (Offshore Facility).