Customer Support Specialist - International
ibex.
Lahore, Karachi, Islamabad, - Pakistan - Salary Not disclosed
Job Details
- Category:
- Customer Service
- Career Level:
- Entry Level
- Experience:
- Student
- Required Qualification:
- Intermediate/ A Level/ Bachelor's
- Requires Traveling:
- No
- Salary:
- Salary Not disclosed
- Salary Type:
- Per Month
- Total Vacancies:
- 10
- Skills
Description
Job Description:
Answering calls by engaging in a friendly and polite telephonic conversation with the customer
To ensure and deliver highest level of call quality by meeting all the set KPIs
To speak in an accent that is fully understood and appreciated by the customer
To know your customer completely and understand his/her language/accent to provide the best possible support in a satisfactory manner.
To converse in an error free English language in terms of grammar, comprehension, sentence construction and vocabulary.
To have an extensive understanding of FAQs to ensure smooth and correct delivery of information to the customer
To have adequate product knowledge for onward transmission to the customers to achieve maximum customer satisfaction along with sales target.
To meet all the other quality benchmarks established based on customer’s feedback and survey.
Work closely with CS management as well as with internal customers to stay up to date regarding new call handling techniques or product knowledge.
Ensure compliance with all Company’s policies, procedures and practices.
Perform other duties as assigned.
Job Specification:
Proficient with MS Office particularly MS Excel (Spreadsheet)
Excellent Communication Skills with Native American or at least Neutral accent
Experienced candidates will be given preference
Preferably, should have good knowledge of US culture and geography. Foreign exposure will be a plus
Qualification:
Metric/A-Level / Intermediate or above
Perks & Benefits:
Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus.
Salary: upto ,
Location: Karachi, Lahore and Islamabad
Job Specification
ibex. is in search of talented and motivated individuals for the post of Customer Support Specialist - International in the field of Customer Service in one of their office located in Lahore, Karachi, Islamabad - Pakistan. The ideal candidate should have intermediate/ a level/ bachelor's qualification and atleast student of experience. The position require calls, customer, communication, quality-center, accent, english, management, excel mandatory skills. This is a Full-Time on rotation job.
About ibex.
ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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