ibex.
Tuesday 03, Dec 2019

Customer Support Specialist - International 

ibex.

Lahore, Karachi, Islamabad, - Pakistan - Salary Not disclosed

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
Intermediate/ A Level/ Bachelor's
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
10
Skills
callscustomercommunicationquality-centeraccentenglishmanagementexcel

Description

Job Description:

Answering calls by engaging in a friendly and polite telephonic conversation with the customer

To ensure and deliver highest level of call quality by meeting all the set KPIs

To speak in an accent that is fully understood and appreciated by the customer

To know your customer completely and understand his/her language/accent to provide the best possible support in a satisfactory manner.

To converse in an error free English language in terms of grammar, comprehension, sentence construction and vocabulary.

To have an extensive understanding of FAQs to ensure smooth and correct delivery of information to the customer

To have adequate product knowledge for onward transmission to the customers to achieve maximum customer satisfaction along with sales target.

To meet all the other quality benchmarks established based on customer’s feedback and survey.

Work closely with CS management as well as with internal customers to stay up to date regarding new call handling techniques or product knowledge.

Ensure compliance with all Company’s policies, procedures and practices.

Perform other duties as assigned.

Job Specification:

Proficient with MS Office particularly MS Excel (Spreadsheet)

Excellent Communication Skills with Native American or at least Neutral accent

Experienced candidates will be given preference

Preferably, should have good knowledge of US culture and geography. Foreign exposure will be a plus

Qualification:

Metric/A-Level / Intermediate or above

Perks & Benefits:

Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus.


Salary: upto ,

Location: Karachi, Lahore and Islamabad

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Support Specialist - International in the field of Customer Service in one of their office located in Lahore, Karachi, Islamabad - Pakistan. The ideal candidate should have intermediate/ a level/ bachelor's qualification and atleast student of experience. The position require calls, customer, communication, quality-center, accent, english, management, excel mandatory skills. This is a Full-Time on rotation job.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.