Wednesday 01, Mar 2023

Customer Support Executive - Domestic

ibex. Pakistan

Islamabad, - Pakistan - 25k to 29k (PKR) - Per Month

Fresh Graduate On Rotation Full-Time

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Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Fresh Graduate
Required Qualification:: Bachelors
Requires Traveling:: No
Salary:: 25000 - 29000 PKR
Salary Type:: Per Month
Total Vacancies:: 50
Skills: resourcesolutionscustomerverbalcustomer support executiveoperationsservice deliverybillingtransactionsrecordingcomplaintsprocessformsresolutionorganizationmarketpeoplelearningenvironmentmakebuildpartagilehead

Description

Overview

We are looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Customer Support Executive within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Responsibilities

Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken. Process orders, forms, and applications

Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally, aim for First Contact Resolution (FCR)

Refer unresolved customer grievances or special requests to designated departments for further investigation

Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments

Why Start Your Career At ibex.?

We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

What Makes You A Good Fit For This Job?

This job requires you to be a savvy communicator and someone agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

Job Specification

ibex. Pakistan is in search of talented and motivated individuals for the post of Customer Support Executive - Domestic in the field of Customer Service in one of their office located in Islamabad - Pakistan. The ideal candidate should have bachelors qualification and atleast fresh graduate of experience. The position require resource, solutions, customer, verbal, customer support executive, operations, service delivery, billing, transactions, recording, complaints, process, forms, resolution, organization, market, people, learning, environment, make, build, part, agile, head mandatory skills. This is a Full-Time on rotation job.Salary vary between 25k to 29k (PKR) per month depending upon skills and years of experience candidate got.

Customer Support Executive - Domestic

ibex. Pakistan

Job Details

Description

Job Specification

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