Customer Support Analyst - Night Shift 

Job Details

Category:

Customer Service

Career Level:

Entry Level

Experience:

2 Years

Required Qualification:

Bachelors Degree

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

customer supportanalystclientsupportresolutionemailbusinessdealinginternationalclient supportchatcallslevelcustomer experienceperformancecorefinancebankingverbal communicationprofessionalmarketingfieldsystemprocessproductproceduresprovidingcustomertransactionscomplaintscustomer satisfactionideasprofitabilityoperationspressurecareaccentservicing

Description

Rainsoft Financials Pvt Ltd is looking for a experienced individual for Customer Support Analyst with extensive experience in client services and support. The ideal candidate will assist our U.S. based client’s with their queries/concerns regarding financials services and provide an accurate resolution to customers as per the defined processes via call and email. The candidate should know our business inside and out so that He/she can answer questions. The ideal candidate should have experience in dealing with international customers with resolving different customers’ queries. He/she will be required to provide client support via chat, calls and emails and address client queries timely with % satisfaction level. The ideal candidate should deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our customers.

• Minimum years working experience in international customer support & solution (Finance & Banking Experience is plus) – Fresh candidates are also encouraged to apply
• Excellent written and verbal communication skills with ability to maintain a positive, empathetic, and professional attitude toward customers at all times and provide best solution in a timely manner.
• Bachelor’s Degree in Marketing, Finance or related field
• Expertise in staying up to date with latest updates on system information, process changes and future updates in product.
• Experience in following standard processes and procedures when it comes to providing the resolution
• Experience in keeping records of customer interactions, transactions, comments, and complaints
• Ability to ensure customer satisfaction and provide professional customer support.
• Command in formulating and communicating new ideas and suggestions that will improve profitability and efficiency for the company’s overall operations.
• Ability to do multitasking, stay organized and work well under pressure.
• Must be a self-starter with a willingness to work independently; client care and teamwork attitude
• Candidates with the US or neutral English accent will be preferred
• Preference will be given to candidates with prior BPO experience servicing US clients