Tuesday 07, Nov 2023

Customer Success Specialist - Voice Program (Lahore) 


Lahore, - Pakistan - 90k to 100k (PKR) - Per Month

Less than 1 Year On Rotation Full-Time

Job Details

Customer Service
Career Level:
Entry Level
Less than 1 Year
Required Qualification:
Intermediate or Above
Requires Traveling:
90000 - 100000 PKR
Salary Type:
Per Month
Total Vacancies:
innovativebusiness process outsourcingsmartdigital marketingonlineacquisitiontechnologycustomer engagementsolutionsglobalcenteroperationsfacilitiescustomerretailhealthcarelogisticsrevenuedrivingcustomer experiencespecialistvoiceprogramresolutioncommunication skillsindustryperformancecoreclientwebsiteimageprovidingproceduressystemprocessshoespeopleaccenttime managementfocusorganizingsettingproblem solvingprofessionalbenefitslifemedical insuranceprovident fundleavetrainingfurnitureinfrastructurerewards


Job description

Who we are

ibex. delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics. ibex. leverages its diverse global team of over , employees together with industry-leading technology, including its Wave X platform, to manage nearly million critical customer interactions, adding over $ . B in lifetime customer revenue each year and driving a truly differentiated customer experience.
Job Overview

ibex. is looking for a "Customer Success Specialist- Voice Program" within the Operations department who shall assist our U.S.-based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for some talented individuals with excellent communication skills for a full-time job in the customer experience industry, where schedules are going to vary. So, Apply today if you have the fervent passion to prove yourself and the desire to go beyond determination.
Job Responsibilities

• Deliver a class-apart customer experience as measured by performance objectives and in accordance with the core values of our client
• Assist customers with their items purchased through the e-commerce website
• Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
• Providing alternatives to products/items, which are not available on the e-commerce website
• Follow standard processes and procedures when it comes to providing the resolution
• Staying up to date with the latest updates on system information, process changes, and future updates
• Must be able to overcome objections and handle customer pushbacks
Why should you join us?

You want to work in a place where you can give your best effort and improve your skills. You have empathy and can place yourself in the shoes of the people you interact with. You have a sense of humor, and know when it's appropriate to use it! You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way.
Other competencies we are looking for:
• Critical Thinking
• Time Management
• Specialist Focus
• Organizing
• Priority Setting
• Problem Solving
• Professional Composure

We want people to do their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:

• Medical Insurance & OPD
• Provident Fund
• Leave Encashment
• Annual leaves
• On job training
• Two days off in a week
• Ergonomic furniture and infrastructure.
• Referral Rewards
• Annual Increment
• Conveyance facility
• Loan facility

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Success Specialist - Voice Program (Lahore) in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have intermediate or above qualification and atleast less than 1 year of experience. The position require innovative, business process outsourcing, smart, digital marketing, online, acquisition, technology, customer engagement, solutions, global, center, operations, facilities, customer, retail, healthcare, logistics, revenue, driving, customer experience, specialist, voice, program, resolution, communication skills, industry, performance, core, client, website, image, providing, procedures, system, process, shoes, people, accent, time management, focus, organizing, setting, problem solving, professional, benefits, life, medical insurance, provident fund, leave, training, furniture, infrastructure, rewards mandatory skills. This is a Full-Time on rotation job.Salary vary between 90k to 100k (PKR) per month depending upon skills and years of experience candidate got.

About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!