Job Details
- Category:
- Customer Service
- Career Level:
- Experienced (Non-Managerial)
- Experience:
- 1 Year
- Required Qualification:
- Bachelor
- Requires Traveling:
- Yes
- Salary:
- 35 - 65 PKR
- Salary Type:
- Per Month
- Total Vacancies:
- 20
- Skills
Description
Job description
Responsibilities:
Maintaining a positive, empathetic, and professional attitude toward customers at all times and providing exceptional Customer Experience
Responding promptly to customer inquiries, complaints, and queries
Communicating with customers through various channels including Calls, Chats, Emails e.t.c.
Acknowledging and resolving customer complaints and making necessary correspondence
Logging the details in relevant CRM software and providing timely updates
Upselling and conversion passive prospects into long term customers
Warm and Cold calling to make sales as per provided targets
Requirements:
Minimum Intermediate or Bachelors degree
Previous call center experience (if applicable) is good to have
Must be comfortable working in shifts
Good verbal and spoken skills wrt to the English language
Must be able to deal with pressure
Job Specification
Live Chat Worldwide is in search of talented and motivated individuals for the post of Customer Service Representative (CSR) in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have bachelor qualification and atleast 1 year of experience. The position require communication skills, call center experience, hiring, customer support representative mandatory skills. This is a Full-Time night shift job.Salary vary between 35 to 65 (PKR) per month depending upon skills and years of experience candidate got.
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