Ali Mohammed
Sunday 11, Nov 2018

Customer Service Executive 

World wide

Karachi, Lohore, - Pakistan - Salary Not disclosed

2 Years On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Executive (SVP, VP, Department Head)
Experience:
2 Years
Required Qualification:
customer service, computer
Requires Traveling:
Yes
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
4
Skills
customerservicepartcateringcompanysheetclientprovidingproductcomputerchatexpeditingresolutionteamrenewals

Description

Hi guys,

I’m looking for Customer Service Agent to be a part of Catering Company that offers Healthy Meal Plans. The Customer Service Agent will be the first point of contact for enquiries/referrals. You will also have to complete information sheet and assist client from sign up process, up to providing product and service information.

The ideal candidate should have a friendly personality, can communicate efficiently both verbally and in written, have extensive computer skills and able to resolve product and service problems

Main Duties and Responsibilities

• Answering product and service questions promptly and professionally by phone, email, live chat and whatsapp

• Maintains customer records by updating all account information

• Prepares product or service reports by collecting and analysing customer information

• Ensuring that customer is satisfied with service, meals and delivery

• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Contributes to team effort by accomplishing related results as needed.

• Conversion of KPI for Enquiries to Active Clients and retain them for renewals

Job Specification

Ali Mohammed (Recutiter) is in search of talented and motivated individuals for the post of Customer Service Executive in the field of Customer Service in one of their office located in Karachi, Lohore - Pakistan. The ideal candidate should have customer service, computer qualification and atleast 2 years of experience. The position require customer, service, part, catering, company, sheet, client, providing, product, computer, chat, expediting, resolution, team, renewals mandatory skills. This is a Full-Time on rotation job.