I’m looking for Customer Service Agent to be a part of Catering Company that offers Healthy Meal Plans. The Customer Service Agent will be the first point of contact for enquiries/referrals. You will also have to complete information sheet and assist client from sign up process, up to providing product and service information.
The ideal candidate should have a friendly personality, can communicate efficiently both verbally and in written, have extensive computer skills and able to resolve product and service problems
Main Duties and Responsibilities
• Answering product and service questions promptly and professionally by phone, email, live chat and whatsapp
• Maintains customer records by updating all account information
• Prepares product or service reports by collecting and analysing customer information
• Ensuring that customer is satisfied with service, meals and delivery
• Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Contributes to team effort by accomplishing related results as needed.
• Conversion of KPI for Enquiries to Active Clients and retain them for renewals
Ali Mohammed (Recutiter) is in search of talented and motivated individuals for the post of Customer Service Executive in the field of Customer Service in one of their office located in Karachi, Lohore - Pakistan. The ideal candidate should have customer service, computer qualification and atleast 2 years of experience. The position require customer, service, part, catering, company, sheet, client, providing, product, computer, chat, expediting, resolution, team, renewals mandatory skills. This is a Full-Time on rotation job.