Monday 04, Jul 2022

Customer Experience Specialist, HR 


Karachi, - Pakistan - Salary Not disclosed

Fresh Graduate On Rotation Full-Time

Job Details

Customer Service
Career Level:
Experienced (Non-Managerial)
Fresh Graduate
Required Qualification:
Requires Traveling:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
customer serviceresearcherexpertphonedealinghealthcaresoftwaretechnicalissueproceduresprovidingresolutioninbound callsshoespeoplecommunication skillsverbal communicationresearchverbalanalyticalsoliddraftingcustomer relationshipbasiccommunicationms officeexcel powerpointwordcontact centerlearningbuildenvironmentmedical insuranceprovident fundleavefurnitureinfrastructurerewardsbusinessexpectsiderecruitmentscreening



We are looking for candidates who have the perfect combination of human resources experience and customer service expertise. You will need to be a fast learner, skilled researcher, and expert communicator on the phone. You should be interested in the prospect of being on the ground floor of an emerging company with great potential for success. We are looking for individuals who have a way of dealing with potential customers and the like with utmost sincerity and compassion.
Provide guidance to healthcare practitioners on HR software.
Assist end-users with technical issues, queries, and probes to ensure they are able to resolve the issue.
Follow standard processes and procedures when it comes to providing the resolution.
Cater inbound calls to guide end-users.
Handle end-users needs and requirements
Why Start Your Career At ibex.?
You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals in an efficient and timely manner.
What Makes You A Good Fit For This Job?
You have superb English communication skills. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. We are the experience you crave when you imagine the world of CX!
What We Seek in You:
Excellent written and verbal communication skills
Must have good research techniques
Ability to follow written and verbal instructions
Analytical and problem-solving skills
Ability to manage deadlines
Strong attention to detail
Solid drafting and proofreading skills
Strong interpersonal and customer relationship skills
Basic Knowledge of HR, best practices, and the ability to confidently advise on these topics is a plus
Familiarity and experience in working on any ERP solution
Job Requirements:
Excellent Written and Verbal English communication
Proficiency with MS Office (Particularly MS Excel, POWERPOINT & Word)
A bachelor's degree or course in Human Resources Preferred
Preferably months of experience in Contact Center
Minimum year of Human Resources Experience Preferred
Learning and Takeaways:
Here @ ibex. we will help build you!
Unlimited exposure
A chance to polish your skills
A great learning environment
Ample experience to build a future path for yourself
An opportunity to operate with a highly trained and diversified network of people
If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
Perks of being an ibexian:
Medical Insurance & OPD
Provident Fund
Leave Encashment
Annual leaves
Two days off in a week
Ergonomic furniture and infrastructure.
Referral Rewards
Annual Increment
Conveyance facility
Loan facility
It's worth noting, that you will only have working days from Monday to Friday, any -hour shift between pm to am business hours, with days off! We hire great people that do great work and are deserving of appreciation and rewards. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
What you can expect after applying?
Once you've applied, sit back and relax while we get to work on our side! You can expect to hear back from us within working days. Our recruitment team will call you on the provided contact number for initial screening. Good luck!

Job Specification

ibex. is in search of talented and motivated individuals for the post of Customer Experience Specialist, HR in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have bachelors qualification and atleast fresh graduate of experience. The position require customer service, researcher, expert, phone, dealing, healthcare, software, technical, issue, procedures, providing, resolution, inbound calls, shoes, people, communication skills, verbal communication, research, verbal, analytical, solid, drafting, customer relationship, basic, communication, ms office, excel powerpoint, word, contact center, learning, build, environment, medical insurance, provident fund, leave, furniture, infrastructure, rewards, business, expect, side, recruitment, screening mandatory skills. This is a Full-Time on rotation job.

About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!