Head of Customer Happiness Job in Lahore, Pakistan (Onsite) 

Profyd is a fast-growing education support company based in Pakistan, delivering online teaching lessons to international students across the UK, USA, Canada, Ireland, Australia, and New Zealand. Our mission is simple: high-quality online teaching and engaging learning experiences powered by skilled educators and modern digital educational tools.

We believe that student and client happiness is not just a department — it is a culture. That is why we are creating a leadership role that puts client satisfaction and happiness at the very centre of everything we do.

Profyd is hiring a head of customer happiness — a leadership role also aligned with the responsibilities of a chief happiness officer or happiness manager. This is a strategic position of client happiness manager for someone passionate about customer experience, retention, and building happiness-driven systems at scale.

As our customer happiness manager, you will own the entire client and student experience journey — from onboarding to ongoing satisfaction, retention, and relationship management. If you are searching for happiness manager jobs or a happiness chief officer role in Pakistan’s education sector, this is your opportunity to lead from the front.

• Design and implement a comprehensive customer happiness strategy across all client touchpoints
• Lead the customer happiness team, ensuring every client interaction is positive, responsive, and solution-oriented
• Manage and monitor NPS scores, client satisfaction surveys, and happiness KPIs
• Build and maintain long-term relationships with international students and their families
• Develop onboarding processes that ensure new clients feel supported and valued from day one
• Handle complex or sensitive client escalations with professionalism and empathy
• Collaborate with the sales team to improve retention and reduce churn
• Train and mentor the customer support and happiness team on best practices
• Generate regular reports on client satisfaction, complaints, and happiness metrics for senior management

• + years of experience in customer success, client relationship management, or a happiness manager role
• Proven leadership experience managing a customer happiness or support team
• Exceptional interpersonal, communication, and conflict-resolution skills
• Strong empathy and a genuine passion for client and student experience
• Experience working with international clients (UK, USA, Canada, Ireland, Australia, and New Zealand preferred)
• Familiarity with CRM tools, helpdesk software, and client management systems
• Analytical ability to interpret customer feedback and translate it into actionable improvements

• Salary: PKR , – , per month (based on experience)
• Performance and retention-based bonuses
• Leadership development and international exposure
• Opportunity to shape the company’s happiness culture from the ground up
• Clear growth path to Chief Customer Officer or VP Customer Experience

• Job Title: Head of Customer Happiness Officer
• Job Type: Full-Time (Onsite)
• Shift: Day Shift / Night Shift (based on international time zones)
• Location: -D Garden Block, New Garden Town, Lahore
• Salary: PKR PKR , – , per month

• Lead a people-first, happiness-driven culture at a growing EdTech company
• Build meaningful relationships with international students and families
• Create and implement systems that directly impact client satisfaction at scale
• Work in an environment that genuinely values transparency, empathy, and growth
• Be a key member of Profyd’s senior leadership team

Apply Now

• Teaching
• Marketing
• Management

• Morning
• Afternoon
• Night

• On-Site (Lahore)
• Remote (Pakistan)

Apply directly on our website to hear from us immediately: https://profyd.com/jobs/head-of-customer-happiness-jobs/ | Company website: https://profyd.com | Contact number: + | Email: