Hassan Javed
Friday 31, Mar 2023

Customer Care Representative  

Loadlink Solutions

Karachi, - Pakistan - 25k to 25k (PKR) - Per Month

Less than 1 Year Night Shift Full-Time

Job Details

Customer Service
Career Level:
Entry Level
Less than 1 Year
Required Qualification:
Intermediate/A-levels (not compulsory)
Requires Traveling:
25000 - 25000 PKR
Salary Type:
Per Month
Total Vacancies:
freight forwardingservice providercustomer care representativeprimaryprovidingservicesupportinboundoutboundcallscustomerincomingshipmenttrackingshippingregulationsproceduresdocumentationinternaldatabasecommunication skillsverbalenvironmentmicrosoftofficecustomer managementflexiblebenefitsorganizationdedicatedlogisticsindustrytiming


We are a leading freight forwarding service provider seeking an experienced Customer Care Representative to join our team. As a Customer Care Representative, you will be the primary point of contact for our customers, providing exceptional service and support. You will handle inbound and outbound calls, respond to emails, and resolve customer inquiries in a timely and efficient manner.

Act as the primary point of contact for customers, providing excellent service and support
Answer incoming calls, respond to emails, and resolve customer inquiries related to shipment tracking, rates, and services offered
Educate customers on shipping regulations, procedures, and documentation requirements
Work with internal teams to resolve customer issues and escalate when necessary
Provide customers with regular updates on the status of their shipments
Enter and update customer information in the company database
Assist with various administrative tasks as needed
Excellent communication skills, both verbal and written
Ability to multitask and prioritize workload in a fast-paced environment
Strong problem-solving skills and attention to detail
Proficient in Microsoft Office and experience with customer management systems
Willingness to work flexible hours, including nights and weekends as needed
We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement within our growing organization. If you are a dedicated and customer-focused individual with a passion for the logistics industry, we encourage you to apply for this exciting opportunity.

Job Timing: : PM - : AM
Salary: k + commission

Job Specification

Loadlink Solutions is in search of talented and motivated individuals for the post of Customer Care Representative in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate/a-levels (not compulsory) qualification and atleast less than 1 year of experience. The position require freight forwarding, service provider, customer care representative, primary, providing, service, support, inbound, outbound, calls, customer, incoming, shipment, tracking, shipping, regulations, procedures, documentation, internal, database, communication skills, verbal, environment, microsoft, office, customer management, flexible, benefits, organization, dedicated, logistics, industry, timing mandatory skills. This is a Full-Time night shift job.Salary vary between 25k to 25k (PKR) per month depending upon skills and years of experience candidate got.