BrainPlow
Saturday 12, Oct 2019

Call Center Customer Service Supervisor  

BrainPlow

Lahore, - Pakistan - 20 to 30 (PKR) - Per Month

1 Year Morning Shift Full-Time

Job Details

Category:
Information Technology
Career Level:
Experienced (Non-Managerial)
Experience:
1 Year
Required Qualification:
Bachelor
Requires Traveling:
No
Salary:
20 - 30 PKR
Salary Type:
Per Month
Total Vacancies:
10
Skills
centerincomingcallscustomercomplaintscomputersystemproductservicesoftwareapplicationoperatingproceduresteamschooldiplomaenvironment

Description

BrainPlow is looking for a Call Center Agents with Year experience.

Job Responsibilities:

✔️Answer incoming calls and respond to customer’s emails

✔️Management and resolve customer complaints

✔️Sell products and place customer orders in the computer system

✔️Identify and escalate issues to supervisors

✔️Provide product and service information to customers

✔️Research required information using available resources

✔️Research, identify and resolve customer complaints using applicable software

✔️Process orders, forms, and application

✔️Route calls to appropriate resources

✔️Document all call information according to standard operating procedures

✔️Recognize, document, and alert the management team of trends in customer calls

✔️Follow up customer calls where necessary

✔️Upsell products and services

✔️Complete call logs and reports

Qualifications and Skills:

✔️High school diploma or equivalent

✔️Proficient in relevant computer applications

✔️ year of experience in a call center environment

✔️Knowledge of customer service practices and principles

✔️Excellent data entry and typing skills

✔️Superior listening, verbal, and written communication skills

✔️Ability to handle the stressful situation appropriately

Send resume ✉: hr@brainplow.com

Location: Lahore

Shift: Morning

Job Specification

BrainPlow is in search of talented and motivated individuals for the post of Call Center Customer Service Supervisor in the field of Information Technology in one of their office located in Lahore - Pakistan. The ideal candidate should have bachelor qualification and atleast 1 year of experience. The position require center, incoming, calls, customer, complaints, computer, system, product, service, software, application, operating, procedures, team, school, diploma, environment mandatory skills. This is a Full-Time morning shift job.Salary vary between 20 to 30 (PKR) per month depending upon skills and years of experience candidate got.


About BrainPlow

We, at BrainPlow have devised & built bleeding edge Machine Learning (ML) algorithms, proprietary Artificially Intelligent (AI) platforms, Web n’ Mobile Apps & Human Audience/Opinion Predictive Analytics to bring next generational operational efficiency for Organizations n’ People = BTW, we are very proud of our work!