Job Details
- Category:
- Information Technology
- Career Level:
- Experienced (Non-Managerial)
- Experience:
- 1 Year
- Required Qualification:
- Bachelor
- Requires Traveling:
- No
- Salary:
- 20 - 30 PKR
- Salary Type:
- Per Month
- Total Vacancies:
- 10
- Skills
Description
BrainPlow is looking for a Call Center Agents with Year experience.
Job Responsibilities:
✔️Answer incoming calls and respond to customer’s emails
✔️Management and resolve customer complaints
✔️Sell products and place customer orders in the computer system
✔️Identify and escalate issues to supervisors
✔️Provide product and service information to customers
✔️Research required information using available resources
✔️Research, identify and resolve customer complaints using applicable software
✔️Process orders, forms, and application
✔️Route calls to appropriate resources
✔️Document all call information according to standard operating procedures
✔️Recognize, document, and alert the management team of trends in customer calls
✔️Follow up customer calls where necessary
✔️Upsell products and services
✔️Complete call logs and reports
Qualifications and Skills:
✔️High school diploma or equivalent
✔️Proficient in relevant computer applications
✔️ year of experience in a call center environment
✔️Knowledge of customer service practices and principles
✔️Excellent data entry and typing skills
✔️Superior listening, verbal, and written communication skills
✔️Ability to handle the stressful situation appropriately
Send resume ✉:
Location: Lahore
Shift: Morning
Job Specification
BrainPlow is in search of talented and motivated individuals for the post of Call Center Customer Service Supervisor in the field of Information Technology in one of their office located in Lahore - Pakistan. The ideal candidate should have bachelor qualification and atleast 1 year of experience. The position require center, incoming, calls, customer, complaints, computer, system, product, service, software, application, operating, procedures, team, school, diploma, environment mandatory skills. This is a Full-Time morning shift job.Salary vary between 20 to 30 (PKR) per month depending upon skills and years of experience candidate got.
About BrainPlow
We, at BrainPlow have devised & built bleeding edge Machine Learning (ML) algorithms, proprietary Artificially Intelligent (AI) platforms, Web n’ Mobile Apps & Human Audience/Opinion Predictive Analytics to bring next generational operational efficiency for Organizations n’ People = BTW, we are very proud of our work!
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