Friday 09, May 2025

Call Center Agent

Transproalliance

Lahore, - Pakistan - 30k to 120k (PKR) - Per Month

Student Night Shift Full-Time

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Job Details

Category:: Marketing
Career Level:: Entry Level
Experience:: Student
Required Qualification:: Intermediate
Requires Traveling:: Yes
Salary:: 30000 - 120000 PKR
Salary Type:: Per Month
Total Vacancies:: 10
Skills: call center agentdynamichandlinginboundoutboundcustomercallsprovidingproductservicelevelvolumecomplaintspatiencecommunicationscriptsprocedurescomplexqualitativequantitativeschooldiplomaeducationcall centercustomer servicebasiccomputertrainingenvironment

Description

We are seeking a motivated and customer-focused Call Center Agent to join our dynamic team. The ideal candidate will be responsible for handling inbound and/or outbound customer calls, providing product or service information, resolving issues, and ensuring a high level of customer satisfaction.

Key Responsibilities:

Handle a high volume of inbound/outbound calls professionally.

Address customer inquiries, concerns, and complaints with patience and empathy.

Provide accurate information about products/services.

Follow communication scripts and procedures as needed.

Escalate complex issues to the appropriate departments when necessary.

Maintain customer records by updating account information.

Meet personal/team qualitative and quantitative targets.

Requirements:

High school diploma or equivalent; additional education is a plus.

Previous experience in a call center or customer service role preferred.

Excellent communication and interpersonal skills.

Ability to multi-task, set priorities, and manage time effectively.

Proficiency in basic computer applications.

Fluent in [English/Urdu or other required languages].

What We Offer:

Competitive salary and performance-based bonuses.

On-the-job training and career development.

Supportive and inclusive work environment.

Job Specification

Transproalliance is in search of talented and motivated individuals for the post of Call Center Agent in the field of Marketing in one of their office located in Lahore - Pakistan. The ideal candidate should have intermediate qualification and atleast student of experience. The position require call center agent, dynamic, handling, inbound, outbound, customer, calls, providing, product, service, level, volume, complaints, patience, communication, scripts, procedures, complex, qualitative, quantitative, school, diploma, education, call center, customer service, basic, computer, training, environment mandatory skills. This is a Full-Time night shift job.Salary vary between 30k to 120k (PKR) per month depending upon skills and years of experience candidate got.

About Transproalliance

US Based Communication Center Providing Business and consulting services

Call Center Agent

Transproalliance

Job Details

Description

Job Specification

About Transproalliance

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