ibex.
Thursday 22, Apr 2021

WAH - Customer Support Specialist - Female  

ibex.

Karachi, - Pakistan - Salary Not disclosed

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
O Levels/Matric or above
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
10
Skills
actingliaisoncustomerclientassistanceservice deliverybillingqueryprocessbuildservicecustomer developmentcustomer experiencequality assuranceamericanaccentcommunicationwritingms officeexcelintelligencecoregenerationpowerbackupsetting

Description

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Key Responsibilities:
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate timely back to customers, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score
Job Specification:
• O Levels/Matric or above
• Age limit: -
• Excellent command over English, with good American or Neutral accent
• Excellent communication (Listening, Speaking & Writing)
• Proficiency with MS Office particularly MS Excel
• Flexibility & Adaptability
• Customer-centric attitude
• Emotional Intelligence and Critical Thinking
• Self-motivated, assertive and responsive
Other Requirements:
• Core i (any latest generation) with (Minimun- GB) or GB of RAM
• Power Back-Up
• Comfy Workspace
• Noise-free work setting

Job Specification

ibex. is in search of talented and motivated individuals for the post of WAH - Customer Support Specialist - Female in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have o levels/matric or above qualification and atleast student of experience. The position require acting, liaison, customer, client, assistance, service delivery, billing, query, process, build, service, customer development, customer experience, quality assurance, american, accent, communication, writing, ms office, excel, intelligence, core, generation, power, backup, setting mandatory skills. This is a Full-Time on rotation job.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.