Friday 12, Nov 2021

Veterinary Consultant 


Lahore, - Pakistan - 46k to 46k (PKR) - Per Month

Student Morning Shift Full-Time

Job Details

Health Care Provider
Career Level:
Entry Level
Required Qualification:
Doctor of Veterinary Medicines
Requires Traveling:
46000 - 46000 PKR
Salary Type:
Per Month
Total Vacancies:
actingliaisoncustomerclientassistanceservice deliverybillingqueryhandlingcomplaint managementcomplaintstransactionsrecordingresolutioninvestigationorganizationdoctorveterinarycommunicationms officeexcelbenefitsmedical insuranceprovident fundbonusdoctor of veterinary medicines


Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Handling chats/emails/calls /queries/requests
Complaint Management & Solving Customer grievances
Applying process/product knowledge.

Key Responsibilities:
Respond to customers professionally to provide information about products and services, take/cancel orders, or obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Follow up to ensure that appropriate actions were taken on customers’ requests. Ideally aim for First Contact Resolution (FCR)
Refer unresolved customer grievances or special requests to designated departments for further investigation.
Enhance organization reputation by accepting ownership for accomplishing new and different requests, and exploring opportunities to add value to job accomplishments.

Job Specification:
Doctor of Veterinary Medicines
Age limit: max
Excellent communication
Proficiency with MS Office particularly MS Excel
Flexibility to work in shifts
Customer-centric attitude

Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund & Overtime provided
Annual Leaves
Leaves Encashment
Referral Bonus

Job Specification

ibex. is in search of talented and motivated individuals for the post of Veterinary Consultant in the field of Health Care Provider in one of their office located in Lahore - Pakistan. The ideal candidate should have doctor of veterinary medicines qualification and atleast student of experience. The position require acting, liaison, customer, client, assistance, service delivery, billing, query, handling, complaint management, complaints, transactions, recording, resolution, investigation, organization, doctor, veterinary, communication, ms office, excel, benefits, medical insurance, provident fund, bonus, doctor of veterinary medicines mandatory skills. This is a Full-Time morning shift job.Salary vary between 46k to 46k (PKR) per month depending upon skills and years of experience candidate got.

About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!

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