Wednesday 22, Mar 2023

Technical Facilitation Expert  


Karachi, - Pakistan - 70k to 75k (PKR) - Per Month

Fresh Graduate On Rotation Full-Time

Job Details

Customer Service
Career Level:
Entry Level
Fresh Graduate
Required Qualification:
Requires Traveling:
70000 - 75000 PKR
Salary Type:
Per Month
Total Vacancies:
specialitoperationssolutionstechnicalresolutiondiagnosisissuefilingprocessphoneprovidingpeopledealinginternationalcareassistanceclaimslevelservicecustomer experienceperformancecoreswiftcomplexconceptstroubleshootingproductcompliancepoliciesproceduresshoeshealthcarecommunication skillsaccenthospitalityi



Customer Support Specialist within the Operations department will provide solutions to technical problems and claim resolution to customers by performing a diagnosis of the issue while guiding customers through the claim filing process that gives them a resolution via phone call. The Support will also be assisting customers with other queries/concerns and providing an accurate resolution as per the defined processes. We are looking for people who have a flare in dealing with international customers, but above that, we care more about personality, passion, and work ethic. A sense of humor helps a lot too!


Provide assistance to customers with the claim filing process, including approving and denying claims via phone call

Maintain the highest level of service through dealing with customers in a friendly, efficient, and an attentive manner

Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client

Maintain swift responses to customers through phone call

Perform successful troubleshoot on customers’ products and provide accurate and efficient resolutions

Explain to customers the complex technical concepts in a simple and easy-to-understand manner to provide troubleshooting help, which will assist them in following your guidance to resolve a technical issue

Stay up to date by researching similar product symptoms to provide accurate solutions

Ensure compliance with all company policies, procedures, and practices

Why Start Your Career At ibex.?

You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself in the shoes of the people you interact with. You possess the knowledge and skills needed to interact with patients and healthcare professionals in an efficient and timely manner.

What Makes You A Good Fit For This Job?

You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy-to-understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. We are the experience you crave when you imagine the world of CX!

What We Seek in You:

Time Management

Priority Setting

Professional Composure

Empathy and hospitality

Job Specification

ibex. is in search of talented and motivated individuals for the post of Technical Facilitation Expert in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate qualification and atleast fresh graduate of experience. The position require specialit, operations, sol, utions, technical, resolution, diagnosis, issue, filing, process, phone, providing, people, dealing, international, care, assistance, claims, level, service, customer experience, performance, core, swift, complex, concepts, troubleshooting, product, compliance, policies, procedures, shoes, healthcare, communication skills, accent, hospitality, i mandatory skills. This is a Full-Time on rotation job.Salary vary between 70k to 75k (PKR) per month depending upon skills and years of experience candidate got.

About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!