Tuesday 06, Dec 2022

Social Media Coordinator 


Lahore, - Pakistan - 30k to 45k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Customer Service
Career Level:
Student (High School/College)
Required Qualification:
Requires Traveling:
30000 - 45000 PKR
Salary Type:
Per Month
Total Vacancies:
resourcesolutionscustomerverbalsocial mediacoordinatoroperationsservice deliverybillingquerymanagementmessagingcurrentcontentlineservice levelspecificationscommunication skillsanalyticalonlinecustomer servicebalancepublicitydirectms officeexcelflexiblebenefitsmedical insuranceprovident fundinternalbonus


Job Overview

ibex. is looking for an incredible resource who can do wonders in the world of CX with their wit and wonderful customer-centric attitude. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written and verbal communications and a positive attitude. The Social Media Coordinator within the Operations department will assist customers with their questions, new orders, service delivery requirements, billing, and any other query.

Job Description
  • Oversee social media accounts management
  • Coordinate social media messaging with company goals
  • Stay current with social media trends and best practices
  • Moderate all user-generated content in line with the moderation policy for each community
  • Maintaining Service Level

Job Specifications
  • Excellent communication skills (English verbal and written)
  • Analytical and multitasking skills
  • Online community management and customer service skills to strike the balance between publicity and stimulating direct discussion with potential and actual customers
  • Proficient with MS Office particularly MS Excel (Spreadsheet)
  • Must be flexible to work in shifts
  • Undergraduate or above
Perks & Benefits
  • Medical Insurance
  • Permanent Employment Status
  • Provident Fund
  • Internal Job Opportunities
  • Annual Leaves
  • Leaves Encashment
  • Referral Bonus
  • Company Pick & Drop
  • Apply NowRefer Someone

Job Specification

ibex. is in search of talented and motivated individuals for the post of Social Media Coordinator in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have intermediate qualification and atleast student of experience. The position require resource, solutions, customer, verbal, social media, coordinator, operations, service delivery, billing, query, management, messaging, current, content, line, service level, specifications, communication skills, analytical, online, customer service, balance, publicity, direct, ms office, excel, flexible, benefits, medical insurance, provident fund, internal, bonus mandatory skills. This is a Full-Time on rotation job.Salary vary between 30k to 45k (PKR) per month depending upon skills and years of experience candidate got.

About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!