Muhammad Farooq
Tuesday 23, Jul 2019

Service Center Engineer  

Cube Discipline

Islamabad, - Pakistan - Salary Not disclosed

1 Year Morning Shift Full-Time

Job Details

Category:
Information Technology
Career Level:
Experienced (Non-Managerial)
Experience:
1 Year
Required Qualification:
Bachelor
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
4
Skills
customeremailloggingticketingsysteminternalindustrialhandlingbasichouselineslasresolutionprogressanalysisbasismonitoringtimealarmsdataoperationssupport

Description

Customer Support:

Respond to Customer’s requests raised via email

Logging Tickets on Ticketing System, Updating Ticketing System with the latest on all tickets,

following internal SOPs based on Industrial Standards.

Handling basic Tickets as per In house Applications/Systems basic understanding

Escalating Tickets to relevant teams at 2nd Line

Follow up on Opened Tickets Internally as per SLAs till resolution

Updating Customers with progress as per SLAs

Tickets Reports and Analysis on Daily, Weekly and Monthly basis


NMS Monitoring (Basics):

Real time monitoring on NMS, and escalating Alarms as per severities with relevant teams

Investigate and compile data on repetitive alarms

Escalate any risks in Operations on the basis of repetitive alarms with 2nd Line Support / TechOps

Lead

Follow up with responsible persons for resolving escalated/pending alarms 

Job Specification

Muhammad Farooq (Recutiter) is in search of talented and motivated individuals for the post of Service Center Engineer in the field of Information Technology in one of their office located in Islamabad - Pakistan. The ideal candidate should have bachelor qualification and atleast 1 year of experience. The position require customer, email, logging, ticketing, system, internal, industrial, handling, basic, house, line, slas, resolution, progress, analysis, basis, monitoring, time, alarms, data, operations, support mandatory skills. This is a Full-Time morning shift job.