Job Details
- Category:
- Customer Service
- Career Level:
- Entry Level
- Experience:
- Fresh Graduate
- Required Qualification:
- Bachelors
- Requires Traveling:
- No
- Salary:
- 15000 - 19000 PKR
- Salary Type:
- Per Month
- Total Vacancies:
- 25
- Skills
Description
• Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints.
• Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Follow up to ensure that appropriate actions were taken on customers’ requests.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Banking & Finance knowledge (basic level)
• Proficient with MS Office particularly MS Excel (Spreadsheet)
• Possess Knowledge of Call Centre Operations
• Must be flexible to work in shifts
• Good English communication skills
o Age limit: to
o Perks: Medical Insurance, Permanent Employment Status, PF & Overtime provided, Internal Job Posting, Annual Leaves, Leaves Encashment, Referral Bonus
o Gender: Male & Female
o Job Shift: On Rotation
o Job Type: Full-time
o Salary: , to , per month
Job Specification
ibex. is in search of talented and motivated individuals for the post of Phone Banking Officer in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have bachelors qualification and atleast fresh graduate of experience. The position require calls, customer, recording, finance, office, excel, operations, flexible, english, communication, medical, internal, bonus, male, banking mandatory skills. This is a Full-Time on rotation job.Salary vary between 15k to 19k (PKR) per month depending upon skills and years of experience candidate got.
About ibex.
ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!
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