ibex.
Wednesday 09, Jun 2021

Partner Support Specialist - Karachi 

ibex.

Karachi, - Pakistan - Salary Not disclosed

Fresh Graduate On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Fresh Graduate
Required Qualification:
Intermediate
Requires Traveling:
Yes
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
20
Skills
partnersupportspecialistoperationsresolutionpeopledealinginternationalcarecustomer experienceperformancecoreclientwebsitecustomerimageprovidingproceduressystemprocessshoescommunication skillsaccenttime managementfocusorganizingsettingproblem solvingprofessionalbenefitslifemedical insuranceprovident fundleavefurnitureinfrastructurerewardsgeneralexpectsiderecruitmentscreening

Description

Partner Support Specialist - Karachi


Overview
The Partner Support Specialist within the Operations department will assist our U.S. based client’s customers with their queries/concerns and provide an accurate resolution to customers as per the defined processes via call. We are looking for people who have experience in dealing with international customers but above that we care more about personality, passion, and work ethic. A sense of humor helps a lot too .

Responsibilities
  Deliver a class apart customer experience as measured by performance objectives and in accordance of the core values of our client
  Assist customers with their items purchased through ecommerce website
  Convey interest in each customer through their words with courtesy, attention, a friendly and caring image
  Providing alternatives to products/items, which are not available on the ecommerce website
  Follow standard processes and procedures when it comes to providing the resolution
  Staying up to date with latest updates on system information, process changes and future updates
  Must be able to overcome objections and handle customer push backs  
Why should you join us?
You want to work in a place where you can give your best effort and improve on your skills. You have empathy and can place yourself into the shoes of the people you interact with. You have a sense of humour, and know when it's appropriate to use it!
You have superb English communication skills with a U.S or UK accent. You are able to take your thoughts and put them together in an easy to understand language. You're able to convey your messages in a friendly, accurate, and jargon-free way. Other competencies we are looking for:
  Critical Thinking
  Time Management
  Specialist Focus
  Organizing
  Priority Setting
  Problem Solving
  Professional Composure
Benefits
We want people doing their best to work with us. Here are some things we do a little differently to enable people to do their best work and live a happy life:
  Medical Insurance & OPD
  Provident Fund
  Leave Encashment
  Annual leaves
  On job trainings
  Two days off in a week
  Ergonomic furniture and infrastructure.
  Referral Rewards
  Annual Increment
  Conveyance facility
  Loan facility
The salary for this position will be upto Rs. , / month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work, and are deserving of appreciation and rewards. But, this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.
What you can expect after applying
Once you've applied, sit back and relax while we get to work on our side!
You can expect to hear back from us within working days. Our recruitment team will call you up on the provided contact number for initial screening.
Good luck!

Job Specification

ibex. is in search of talented and motivated individuals for the post of Partner Support Specialist - Karachi in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have intermediate qualification and atleast fresh graduate of experience. The position require partner, support, specialist, operations, resolution, people, dealing, international, care, customer experience, performance, core, client, website, customer, image, providing, procedures, system, process, shoes, communication skills, accent, time management, focus, organizing, setting, problem solving, professional, benefits, life, medical insurance, provident fund, leave, furniture, infrastructure, rewards, general, expect, side, recruitment, screening mandatory skills. This is a Full-Time on rotation job.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.