IT Help Desk Officer 

Job Details

Category:

Information Technology

Career Level:

Experienced (Non-Managerial)

Experience:

3 Years

Required Qualification:

Bachelor of ComputerScience or related degree

Requires Traveling:

No

Salary:

100000 - 200000 PKR

Salary Type:

Per Month

Total Vacancies:

1

Skills

clientdubaioffshoreofficedeskcomputer sciencefieldprimaryit supportphoneemailticketingremedylevelhardwaresoftwaresystemprintersmobileperipheralssupportmicrosoftoffice 365collaborationtoolsbusiness applicationsmonitorhelpdeskslascomplextroubleshootinguseronboardingaccesssetupit securitycompliancetrainingsecurityinformation technologyit helpdesktechnical supportwindows osactive directorynetworkingfundamentalsdhcpwifiitsmbmc remedybasicantivirusprotectionpoliciescommunicationcustomer serviceenvironmentcomptiamicrosoft certifieddesktop administratorassociateitilfoundation

Description

Our Client is a Dubai based IT conmpany with presence in UAE, Egypt, Romania and Pakistan. For their offshore office in MUslim Town, Lahore they are looking for IT Help Desk office with Minimum years of experience and a degree in computer science or related field. Following are the details;

Key Responsibilities

• Act as the primary point of contact for IT support requests via phone, email, ticketing system(BMC Remedy), or in person.

• Troubleshoot Level hardware, software, network, and system issues for end-users.

• Install, configure, and maintain laptops, desktops, printers, mobile devices, and other peripherals remotely(as possible)

• Support Microsoft Office , collaboration tools, and other business applications.

• Monitor and respond to helpdesk tickets in accordance with established SLAs.

• Escalate complex issues to Level / support or vendors when necessary.

• Maintain accurate records of issues, troubleshooting steps, and resolutions in the IT ticketing system.

• Assist with user onboarding and offboarding (account creation, access rights, hardware setup).

• Perform routine system checks and updates to maintain IT security and compliance.

• Provide end-user training and guidance on best practices for IT systems and security.

Qualifications and Skills

• Bachelor’s degree in Information Technology, Computer Science, or related field (preferred).

• to years of experience in IT Helpdesk or Technical Support role.

• Strong knowledge of Windows OS, Microsoft Office , Active Directory, and common business applications.

• Familiarity with networking fundamentals (LAN/WAN, DNS, DHCP, Wi-Fi troubleshooting).

• Experience with ITSM tools / ticketing systems BMC Remedy preferred.

• Basic understanding of cybersecurity practices (antivirus, endpoint protection, password policies).

• Excellent problem-solving, communication, and customer service skills.

• Ability to prioritize and multitask in a fast-paced environment.

Preferred Certifications

• CompTIA A+ / Network+ / Security+

• Microsoft Certified: Modern Desktop Administrator Associate

• ITIL Foundation certification (a plus)