Tuesday 02, Sep 2025

Customer Support Specialist ( Fully- Remote)

Education LLC

California, - United States - 80k to 180k (PKR) - Per Month

Less than 1 Year On Rotation Full-Time

Apply

Job Details

Category:: Customer Service
Career Level:: Entry Level
Experience:: Less than 1 Year
Required Qualification:: Intermediate or Bachelor
Requires Traveling:: No
Salary:: 80000 - 180000 PKR
Salary Type:: Per Month
Total Vacancies:: 50
Skills: trainingcustomer supportspecialistinternshiplearningprimaryprovidingtechnical supportmonitoringprogramengagementinternationalleaddirectoroperationssupporttechnicalcallsprojectprogresscommunicationmanagementsystemproductservicemanagerstrong communication skillsplatformstroubleshootingpartprofessionalstandardslevelperformancevideoenvironmentprogram management

Description

About the Role We are seeking an enthusiastic and tech-savvy Customer Support Specialist to join our internship and learning programs. In this role, you will be the primary point of contact for students and participants, providing technical support, monitoring program engagement, and ensuring a seamless learning experience across international programs. You will collaborate closely with the Internship Lead and Director of Internships to maintain smooth operations, support students effectively, and contribute to the overall success of our programs.

--- Key Responsibilities

Monitor and support technical calls scheduled with students or participants. Assist students with technical queries related to the program. Track project progress and participant engagement throughout the program. Send timely notifications and updates via chats and communication channels. Upload call recordings and resources to the Learning Management System (LMS). Identify and report technical issues with the LMS to relevant departments. Stay up-to-date with product and service knowledge to provide accurate, reliable support. Perform additional tasks as assigned by the Internship Manager to support program success.

--- Requirements /

Ideal Candidate Strong communication skills and ability to interact with participants from diverse backgrounds. Familiarity with LMS platforms and technical troubleshooting. Detail-oriented with excellent organizational and multitasking abilities. Ability to work independently and collaborate effectively with cross-functional teams. Proactive, solution-oriented mindset with a passion for helping others succeed.

As part of our professional standards. This ensures you present yourself on the meetings, trainings and interview with the level of professionalism aligned with U.S. workplace norms.

--- Key Performance Indicators (KPIs)

Be available on a video call for the customers and trainings.

Response Time: Respond to messages on Slack within minutes. LMS Upload Efficiency: Upload video recordings and resources to the LMS within hour after completion of calls.

Why Join Us Be part of an international, fast-growing program with opportunities to expand your skills. Work with a collaborative and supportive team environment. Gain hands-on experience in program management, technical support, and participant engagement

Job Specification

Education LLC is in search of talented and motivated individuals for the post of Customer Support Specialist ( Fully- Remote) in the field of Customer Service in one of their office located in California - United States. The ideal candidate should have intermediate or bachelor qualification and atleast less than 1 year of experience. The position require training, customer support, specialist, internship, learning, primary, providing, technical support, monitoring, program, engagement, international, lead, director, operations, support, technical, calls, project, progress, communication, management, system, product, service, manager, strong communication skills, platforms, troubleshooting, part, professional, standards, level, performance, video, environment, program management mandatory skills. This is a Full-Time on rotation job.Salary vary between 80k to 180k (PKR) per month depending upon skills and years of experience candidate got.

About Education LLC

At Education, we believe that people are at the heart of progress. We are a forward-thinking organization committed to delivering excellence, fostering innovation, and creating opportunities for growth. Our mission is to empower individuals and businesses with solutions that drive success, while building a workplace where everyone feels valued, supported, and inspired.

Customer Support Specialist ( Fully- Remote)

Education LLC

Job Details

Description

Job Specification

About Education LLC

Similer Jobs

Opportunities – Night Shift TeleSales (Karachi)

Human Resources Manager

ERP Deployment and Support Manager

Assistant to Director

Customer Sales & Service Representative