AUA Solutions is an international BPO Business Process Outsourcing company offering services to USA and Europe clients. We provide a gamut of marketing data services within the realms of Software Consultancy and IT Enabled BPO/ Computer Services including software customization, data digitization, phone-based software data validation, data cleansing, and CRM management, targeted contact list development, online data collection, email marketing, web research and data entry services as well as other back-office and non-core functions for its clients worldwide. Operational since , AUA Solutions is ranked among Pakistan's Top IT & IT Enabled BPO Services companies by Pakistan Software Export Board (IT & Telecom Ministry).
We are currently seeking an energetic and entrepreneurial-minded FEMALE who is keen to make an impact within a fast paced IT-Enabled enterprise, within the fields of People Operations & Human Resources. This People & HR analyst will help execute programs that scale and grow the employee experience at AUA, working within and outside the HR the division actively coordinating with the team leaders& senior management to drive People, Operations, and Recruiting initiatives. The ideal candidate will be a goal-getter, self-starter, great in communication and business writing, has experience owning HR projects end-to-end.
IMPORTANT: Please review complete details and agree to basics outlined below before applying to this post
Own all aspects of the employee lifecycle; from recruitment, to offer letter generation and onboarding, from employee experience & data management to offboarding
Responsible for selective yet aggressive talent acquisition including: identifying creative ways of sourcing CVs of potential candidates, managing talent pipeline, creating job posts and posting them on multiple social media and job search portals.
Screening CVs, conducting Phone Interviews to further shortlist the candidates for office interviews, confirming appointments, and performing office-based interviews
Handle all day-to-day HR responsibilities of a small, but growing organization, including maintenance of attendance rosters, employee records & databases, issuing job letters and ensuring compliance with regards to best HR practices and legal requirements
Work on special People Initiatives (including creating reports, presentations, analyzing and tracking data) in coordination with senior management and operations team to better enhance the employee experience, talent retention& employee development
Manage employee benefit coverage details specifically insurance ( health, maternity, disability, life coverage) and be a point of contact between employees and insurance firm
Work closely and within the cross-functional teams to understand, analyze and evaluate the operational requirements of clients and challenges faced by employees to better understand the people needs.
Management of Employee Appraisal The process including designing performance metrics, tracking performance, and administering the entire performance review process every six months
Provide support to employees in various HR-related topics such as leaves, insurance, and compensation as well as counsel on grievances& harassment, and implement disciplinary procedures to resolve any issues that may arise
Report to Senior Management and supervise junior HR personnel on a regular basis and in future be smart and capable enough to grow and take full responsibility of the HR division
Work : PM to : PM, using own conveyance
Excellent fluency in written and spoken English along with a Light accent
Strong communication, counselling and persuasive Skills
Business Writing, Analytical, Presentation & Project Management Skills
Understanding of general employment laws, human resources policies, and procedures
Desire to work as a team with a results-driven approach in a fast-paced environment
Must be a people person, and have a flair for HR management and development
Possess computer literacy and keyboarding skills.
Bachelors/Masters in HR preferred, additional HR training a Plus.
Must have -year experience in HR & recruitment field; preference will be given to applicants with prior international BPO/IT/call centre industry experience
Job Compensation & Other Details
Salary: , to ,
Bonus: Annual Bonus (performance-based)
Increments: Every Six Months (performance-based)
Benefits: Paid Personal/Emergency Leaves, Timely pay, and with time Annual Awards Function, Health, Medical, Disability & Life coverage, Loan The facility, BC Program, Growth & Promotions, etc
Job Timings: : PM to : PM (Mon to Fri) and Sat : am to : pm (Sunday Closed)
Location: Anum Blessings, near NCR Bldg, Shahra-e-Faisal, Off Baloch Colony Bridge, Karachi
Age: - Years
Job Type: Full-time
Salary: Rs , . - Rs , . per month