Responsible for acting as a liaison between our customer and the respective client. Provides assistance to customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.
- Timely preparation of rates and quotes for customers and overseas agents
- Collaborate and build relationships with customers to strengthen service competitiveness
- Communicate timely correspondence back to customers, track and resolving any issues regarding product
- Proficient with MS Office particularly MS Excel (Spreadsheet)
- Must be flexible to work in shifts
- Excellent communication skills in German & English Language
- O/A Level / Intermediate or above
Perks & Benefits:
- Medical Insurance
- Permanent Employment Status
- Provident Fund
- Internal Job Opportunities
- Annual Leaves
- Leaves Encashment
- Referral Bonus
- Company Pick & Drop
ibex Tower, Plot # , Block B SMCHS, Adjacent FTC Building, Shahra-e-Faisal, Karachi , Pakistan
ibex. is in search of talented and motivated individuals for the post of German Speaker in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have o/a level / intermediate or above qualification and atleast student of experience. The position require phone, acting, liaison, customer, client, assistance, service delivery, billing, query, preparation, build, service, correspondence, product, ms office, excel, flexible, communication skills, german, english language, level, intermediate, benefits, medical insurance, provident fund, internal, bonus, office, tower, building mandatory skills. This is a Full-Time on rotation job.Salary vary between 70k to 80k (PKR) per month depending upon skills and years of experience candidate got.
ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!