ibex.
Friday 19, Mar 2021

French Speaker 

ibex.

Karachi, - Pakistan - 30k to 60k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Entry Level
Experience:
Student
Required Qualification:
High school/O level
Requires Traveling:
No
Salary:
30000 - 60000 PKR
Salary Type:
Per Month
Total Vacancies:
5
Skills
actingliaisoncustomerclientassistanceservice deliverybillingqueryprocessbuildservicecustomer developmentcustomer experiencequality assurancecommunicationfrenchms officeexcelbenefitsmedical insuranceprovident fundbonusinternal

Description

Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.

Location: Karachi
Working Hours:
Job Shift: Rotational

Key Responsibilities:
• Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
• Collaborate and build relationships with customers to strengthen service competitiveness
• Communicate timely back to customers, track and resolve any issues regarding the service
• Contribute to customer development role
• Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score

Job Specification:
• Matric/O Levels or above
• Age limit: -
• Excellent communication (French)
• Proficiency with MS Office particularly MS Excel
• Flexibility to work in shifts
• Customer-centric attitude

Perks & Benefits:
• Medical Insurance
• Permanent Employment Status
• Provident Fund & Overtime provided
• Annual Leaves
• Leaves Encashment
• Referral Bonus
• Internal Job Opening in different departments

Job Specification

ibex. is in search of talented and motivated individuals for the post of French Speaker in the field of Customer Service in one of their office located in Karachi - Pakistan. The ideal candidate should have high school/o level qualification and atleast student of experience. The position require acting, liaison, customer, client, assistance, service delivery, billing, query, process, build, service, customer development, customer experience, quality assurance, communication, french, ms office, excel, benefits, medical insurance, provident fund, bonus, internal mandatory skills. This is a Full-Time on rotation job.Salary vary between 30k to 60k (PKR) per month depending upon skills and years of experience candidate got.


About ibex.

ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.