Experienced Customer Service Representative (CSR) Job 

Job Details

Category:

Customer Service

Career Level:

Experienced (Non-Managerial)

Experience:

2 Years

Required Qualification:

intermediate

Requires Traveling:

No

Salary:

Salary Not disclosed

Salary Type:

Per Month

Total Vacancies:

1

Skills

csrcustomerservicesupportofficeaccentinternationalcommunicationpresentationtimeschooldiplomaincomingresolutioncustomer-supportphonecalls

Description

e-strats is looking for a Customer Service Representative (CSR) with proven customer support experience for its office in PWD.
The ideal candidate will have excellent American/English accent along with strong problem-solving skills to handle communications with the clients and ensure complete customer satisfaction

What you need for this position?

• + years of proven customer support experience working in an international call center
• Active listening skills
• Excellent communication and presentation skills
• Ability to manage time efficiently
• High school diploma or equivalent; bachelor’s degree preferred
• Positive Attitude and attention to detail
• Computer Skills
• American/English accent
  

Responsibilities and Duties:

• Resolving problems by identifying the customer’s complaint and determining the best possible response
• Managing all the incoming calls
• Following up with the customers to ensure resolution of problems
• Assisting customers to address their concerns