Friday 29, Oct 2021

Email/Chat Support Executive - Domestic 


Islamabad, - Pakistan - 20k to 25k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Customer Service
Career Level:
Entry Level
Required Qualification:
Requires Traveling:
20000 - 25000 PKR
Salary Type:
Per Month
Total Vacancies:
actingliaisoncustomerclientassistancechatemailservice deliverybillingquerysupportproblemcoordinationintermediatecommunicationverbalms officeexcelbenefitsmedical insuranceprovident fundinternalbonus


Job Overview:

Responsible for acting as a liaison between our customer and the respective client. Provides assistance via Chat and/or Email to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query. Escalate to relevant team internally and/or externally.

Key Responsibilities:
Prompt chat & email response to customers
Provide real-time support
Document each customer’s question or problem as well as the resulting answer or solution
Email coordination with customers
Escalating to relevant team(s) internally and/or externally

Job Specification:
Intermediate or above
Good communication (verbal & written)
Proficiency with MS Office particularly MS Excel
Customer-centric attitude

Perks & Benefits:
Medical Insurance
Permanent Employment Status
Provident Fund
Internal Job Opportunities
Annual Leaves
Leaves Encashment
Referral Bonus

Job Specification

ibex. is in search of talented and motivated individuals for the post of Email/Chat Support Executive - Domestic in the field of Customer Service in one of their office located in Islamabad - Pakistan. The ideal candidate should have olevels/matric qualification and atleast student of experience. The position require acting, liaison, customer, client, assistance, chat, email, service delivery, billing, query, support, problem, coordination, intermediate, communication, verbal, ms office, excel, benefits, medical insurance, provident fund, internal, bonus mandatory skills. This is a Full-Time on rotation job.Salary vary between 20k to 25k (PKR) per month depending upon skills and years of experience candidate got.

About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!