Chat response to customers
Email coordination with customers
Maintaining Service Level
Special project assignments
Proficient with MS Office particularly MS Excel (Spreadsheet)
Must be flexible to work in shifts
Excellent communication skills (Oral and written)
Intermediate or above
Salary upto: ,
ibex. is in search of talented and motivated individuals for the post of Email/Chat Support - Domestic in the field of Writing/Editing in one of their office located in Karachi, Lahore, Islamabad - Pakistan. The ideal candidate should have intermediate/ a level/ bachelor's qualification and atleast fresh graduate of experience. The position require chat, email, customer-support, coordination, service, excel, flexible, communication, intermediate mandatory skills. This is a Full-Time on rotation job.
ibex. is a leading end-to-end provider of technology-enabled Customer Lifecycle Experience (CLX) solutions. ibex. helps leading brands worldwide acquire, engage, and retain customers. Headquartered in Washington, D.C., ibex. has delivery locations across 26 sites in seven countries and maintains a network of over 15,000 employees. With its CLX platform, the company’s solutions range from handling 60 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2 billion yearly in lifetime revenues, to deploying its Clearview platform that helps brands manage and optimize their customer experience.