Friday 24, Sep 2021

Email & Chat Support Specialist 


Karachi, Lahore, - Pakistan - 60k to 65k (PKR) - Per Month

Student On Rotation Full-Time

Job Details

Customer Service
Career Level:
Student (Undergraduate/Graduate)
Required Qualification:
Matric or above
Requires Traveling:
60000 - 65000 PKR
Salary Type:
Per Month
Total Vacancies:
customer-supportcustomer serviceemail-processingtypingcritical thinkingtime-managementspecialist focusorganizingpriority settingproblem solvingprofessional composuremicrosoftwriting skillsenglish writingmicrosoft excelmicrosoft wordemailchatspecialistpeoplechangesolutionscustomerkeyboardwebsitecustomer experienceperformancecoreclientswiftlevelservicedealingqueryproceduresprovidingsystemprocessmarketlearningenvironmentmakebuildpartagileheadverbalcommunicationms officeexcelmedical insuranceprovident fundleavetrainingfurnitureinfrastructurerewardsgeneralexpectsiderecruitmentscreeningmedical insurance & opd provident fund leave encas


Job title:

Email & Chat Specialist

We are looking for some incredible people who can help us bring a change in the world of CX with their wit and customer-centric approach. For this job role, you will be expected to provide satisfactory solutions to a diverse range of customer queries through means of written communications and a positive attitude. This role requires you to be a keyboard whizz with intellect – the one who instantly comes up with solutions to deliver an outstanding customer experience.

  • Assist customers with their items purchased through an ecommerce website
  • Deliver a class apart customer experience as measured by performance objectives and maintain the core values of our client
  • Maintain swift responses to customers through email and/or chat
  • Maintain a level of service through dealing with customers in a friendly, efficient, and an attentive manner
  • Document each customer query as well as the resulting solution
  • Provide alternatives to products/items, which are not available on the e-commerce website
  • Follow standard processes and procedures when it comes to providing resolutions
  • Stay up to date with the latest updates on system information and process changes
  • Able to deal with objections and handle customer pushbacks
Why Start Your Career At ibex.?
- We are best at what we do in the market because of the eager beavers working at ibex. We not only guarantee our people the best learning environment but we are also going to make sure that you make some great memories and build strong relationships here. Being part of ibex. means you get unlimited exposure, experience to build a path for yourself and a market value. If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!

What Makes You A Good Fit For This Job?
This job requires you to be a savvy communicator and someone who is agile enough to settle in a fast-paced environment. If you are nodding your head so far, then you are a perfect fit for this job! We are the experience you crave when you imagine the world of CX!

What We Seek in You:
  • Critical Thinking
  • Time Management
  • Specialist Focus
  • Organizing
  • Priority Setting
  • Problem Solving
  • Professional Composure
Job Requirements:
  • O Levels/Matric or above
  • Excellent Written and Verbal English communication
  • Must have at least WPM
  • Proficiency with MS Office (Particularly MS Excel and MS Word)
Learning and Takeaway:
  • Here @ ibex. we will help build you!
  • Unlimited exposure.
  • A chance to polish your skills.
  • A great learning environment.
  • Ample experience to build a future path for yourself.
  • An opportunity to operate with a highly trained and diversified network of people.
  • If you want to build your career around one of the biggest organizations in the world then, we are what you are looking for!
Perks of being an ibexian:
  • Medical Insurance & OPD
  • Provident Fund
  • Leave Encashment
  • Annual leaves
  • On job training
  • Two days off in a week
  • Ergonomic furniture and infrastructure
  • Referral Rewards
  • Annual Increment
  • Conveyance facility
  • Loan facility
  • Employee Appreciation programs

The salary for this position will be up to Rs. , /month. It's worth noting, we pay very well for this role, and in general. We hire great people that do great work and are deserving of appreciation and rewards. But this has nothing to do with your past experience and credentials. The only thing that matters to us is the work you'll do with us, and the value you'll add to our team.

What you can expect after applying?
Once you've applied, sit back and relax while we get to work on our side!
You can expect to hear back from us within working days. Our recruitment team will call you up on the provided contact number for initial screening.
Good luck!

Job Specification

ibex. is in search of talented and motivated individuals for the post of Email & Chat Support Specialist in the field of Customer Service in one of their office located in Karachi, Lahore - Pakistan. The ideal candidate should have matric or above qualification and atleast student of experience. The position require customer-support, customer service, email-processing, typing, critical thinking, time-management, specialist focus, organizing, priority setting, problem solving, professional composure, microsoft, writing skills, english writing, microsoft excel, microsoft word, email, chat, specialist, people, change, solutions, customer, keyboard, website, customer experience, performance, core, client, swift, level, service, dealing, query, procedures, providing, system, process, market, learning, environment, make, build, part, agile, head, verbal, communication, ms office, excel, medical insurance, provident fund, leave, training, furniture, infrastructure, rewards, general, expect, side, recruitment, screening, medical insurance & opd provident fund leave encas mandatory skills. This is a Full-Time on rotation job.Salary vary between 60k to 65k (PKR) per month depending upon skills and years of experience candidate got.

About ibex.

ibex. is a public listed company on NASDAQ. We are a people-helping company, inspired to bring about a global change in an otherwise dulled out technological world. Headquartered in Washington, D.C., ibex. has delivery locations across 30 sites in 8 countries and maintains a network of over 25,000+ employees. With its CLX platform, the company’s solutions range from handling 138 million customer interactions yearly for its clients from onshore, offshore and near-shore locations, to acquiring new customers for its clients that add $2.3 billion yearly in lifetime revenues, to deploying its Clear view platform that helps brands manage and optimize their customer experience. Emerging with its client-driven and customer-inspired approach, ibex. Pakistan has achieved the #1 Market Position in delivering the end-to-end customer experience journey to fortune 500 companies. We are among the fastest growing geographical location of ibex currently employing 6500+ employees operating from 8 centers in 3 major cities; Karachi, Lahore, and Islamabad. We offer permanent and contractual job opportunities with internal growth opportunities to striving individuals. We have among the highest female ratio and fresh graduate hiring across the industries. Our mantra is we don’t create jobs we make careers!