Muhammad Umair Tariq
Thursday 22, Sep 2022

Email/ Call / Chat Support Executive 

The Visamtion

Lahore, - Pakistan - Salary Not disclosed

2 Years On Rotation Full-Time

Job Details

Category:
Customer Service
Career Level:
Experienced (Non-Managerial)
Experience:
2 Years
Required Qualification:
Minimum Graduation
Requires Traveling:
No
Salary:
Salary Not disclosed
Salary Type:
Per Month
Total Vacancies:
3
Skills
chatemailsocial mediaprovidingoutboundtransactionscomplaintssolutionsbuildingtrustreliabilitysoftwarescriptstoolsmetricscustomer servicesalesparttraininglearningpoliciesproceduresenglish communication

Description

Answering customers' inquiries via Chat, Call, Email, and Social Media. providing the right information.

Answering or making outbound transactions to customers to learn about and address their needs, complaints, or other issues with products or services.
Responding efficiently and accurately to customers, explaining possible solutions, and ensuring that customers feel supported and valued.
Engaging in active listening with customers, confirming or clarifying information and diffusing angry customers, as needed.
Communicates with other departments to answer customers’ inquiries, solve their problems and fulfill their needs
Building lasting relationships with clients and other team members based on trust and reliability.
Utilizing software, databases, scripts, and tools appropriately.
Understanding and striving to meet or exceed metrics while providing excellent consistent customer service.
Making sales or recommendations for services that may better suit customers’ needs.
Taking part in training and other learning opportunities to expand knowledge of the company and position.
Adhering to all company policies and procedures.

Job Specification

The Visamtion is in search of talented and motivated individuals for the post of Email/ Call / Chat Support Executive in the field of Customer Service in one of their office located in Lahore - Pakistan. The ideal candidate should have minimum graduation qualification and atleast 2 years of experience. The position require chat, email, social media, providing, outbound, transactions, complaints, solutions, building, trust, reliability, software, scripts, tools, metrics, customer service, sales, part, training, learning, policies, procedures, english communication mandatory skills. This is a Full-Time on rotation job.

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